Masterclass Certificate in Telephone Etiquette for Customer Support

Monday, 16 February 2026 11:38:10

International applicants and their qualifications are accepted

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Overview

Overview

Telephone Etiquette for Customer Support Masterclass equips customer service professionals with essential skills. This certificate program covers professional phone techniques. You'll learn effective communication strategies.


Master excellent call handling and active listening. Improve customer satisfaction and loyalty. This telephone etiquette training is perfect for call center agents and customer support representatives.


Gain confidence in resolving issues efficiently. Develop a positive and professional phone manner. Telephone Etiquette for Customer Support leads to improved customer retention. Enroll today and transform your customer interactions!

Masterclass Telephone Etiquette for Customer Support transforms your communication skills. This comprehensive course enhances your customer service abilities, boosting professionalism and satisfaction levels. Learn effective call handling, active listening techniques, and conflict resolution strategies for a positive customer experience. Gain a competitive edge in today's job market, securing promotions and opening new career avenues. Our unique interactive modules and real-world case studies provide practical application. Earn your certificate and showcase your expertise—transforming calls into opportunities. Master your phone skills today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Mastering the Art of Telephone Etiquette in Customer Support
• Handling Difficult Calls and Customer Complaints Effectively
• Active Listening and Empathy Skills for Superior Customer Service
• Professional Phone Communication: Voice Tone, Clarity, and Diction
• Efficient Call Handling and Time Management Techniques
• Building Rapport and Trust with Customers Over the Phone
• Utilizing Technology and CRM Systems for Enhanced Call Management
• Telephone Etiquette Best Practices and Common Mistakes to Avoid
• Advanced Techniques in Telephone De-escalation and Conflict Resolution
• Legal and Compliance Considerations in Customer Support Telephone Interactions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (UK) Description
Customer Support Representative Provides first-line telephone support, resolving customer queries and issues effectively. Strong communication skills are vital.
Technical Support Specialist (Telephone Based) Handles complex technical issues via telephone, requiring advanced product knowledge and troubleshooting skills.
Customer Service Manager Oversees a team of customer support representatives, ensuring high service standards are maintained across all telephone channels. Excellent telephone etiquette and leadership skills required.
Client Relations Executive Builds and maintains strong relationships with clients primarily through telephone communication. Strong negotiation and conflict resolution skills are essential.

Key facts about Masterclass Certificate in Telephone Etiquette for Customer Support

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This Masterclass Certificate in Telephone Etiquette for Customer Support equips participants with the essential skills to handle customer calls professionally and efficiently. You'll learn to project a positive image, build rapport, and resolve issues effectively, leading to increased customer satisfaction and loyalty.


The program covers a range of topics crucial for excellent telephone communication, including active listening techniques, effective questioning strategies, and handling difficult calls with grace and professionalism. Participants will gain practical experience through role-playing exercises and real-world scenarios relevant to customer service interactions. The course integrates best practices in call center management and customer relationship management (CRM) principles.


Upon completion of this Masterclass, you will receive a certificate of completion recognizing your proficiency in telephone etiquette for customer support. The program's duration is typically [Insert Duration Here], allowing for flexible learning paced to suit individual needs. This includes both theoretical learning and practical application.


In today's competitive business landscape, strong customer service is paramount. This Masterclass Certificate in Telephone Etiquette for Customer Support provides valuable, immediately applicable skills highly sought after in various industries, including telecommunications, healthcare, finance, and retail. Boost your career prospects by mastering the art of professional phone conversations. Mastering professional phone calls, active listening, and conflict resolution significantly enhances career potential.


The program directly addresses the need for improved customer communication skills, helping graduates stand out in a crowded job market. Proficiency in telephone etiquette is a valuable asset, improving customer retention and contributing to overall business success. This certification demonstrates a commitment to professional development and customer-centric excellence.

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Why this course?

Masterclass Certificate in Telephone Etiquette for customer support is increasingly significant in today’s UK market. Effective phone communication remains crucial, despite the rise of digital channels. A recent study by [Source Name] revealed that 65% of UK consumers prefer resolving issues via phone calls, highlighting the continued importance of excellent telephone skills. This statistic underscores the value of a certification demonstrating proficiency in this area. The demand for professional customer service representatives skilled in effective communication is high; according to [Source Name], UK businesses experienced a [Percentage]% increase in customer service roles requiring strong phone etiquette in the last year. Investing in a Masterclass Certificate demonstrates a commitment to providing superior customer experiences, a key factor for brand loyalty and business success.

Year Growth in Customer Service Roles (UK)
2022 [Percentage]%

Who should enrol in Masterclass Certificate in Telephone Etiquette for Customer Support?

Ideal Audience for Masterclass Certificate in Telephone Etiquette for Customer Support Description UK Relevance
Customer Service Representatives Improve call handling skills, boost customer satisfaction, and reduce call resolution times. Master professional phone techniques. With over 2 million people employed in customer service in the UK (estimated), upskilling in effective telephone etiquette is crucial for career advancement.
Team Leaders & Supervisors Train your team effectively in efficient phone communication, leading to improved team performance and better customer experiences. Enhance your management skills through proper training. Boost your team’s efficiency and contribute to a better customer experience, leading to increased customer retention.
New Entrants to Customer Support Roles Build a strong foundation in professional phone communication from the start. Learn best practices, avoid costly mistakes and build confidence. Equipping new hires with the right skills reduces training time and improves initial performance, benefitting both employer and employee.
Individuals Seeking Career Advancement Enhance your resume, demonstrate commitment to professional development, and increase your employability in the competitive customer service sector. Demonstrating improved communication skills is vital in today's competitive job market. This certificate shows initiative and commitment to excellence.