Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience

Tuesday, 02 September 2025 18:58:47

International applicants and their qualifications are accepted

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Overview

Overview

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Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience prepares professionals to design and deliver exceptional MaaS experiences.


This program focuses on user-centered design, data analytics, and sustainable transportation solutions.


Learn to optimize MaaS platforms, integrating various transport modes like ride-sharing, public transit, and bike-sharing.


Ideal for transportation planners, urban designers, and tech professionals seeking to advance their MaaS expertise.


Gain practical skills in customer journey mapping and service innovation within the Mobility as a Service sector.


Enhance your career prospects in this rapidly growing field. Explore the program today!

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Mobility as a Service (MaaS) is revolutionizing transportation, and our Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience prepares you to lead this transformation. Gain expertise in designing seamless, user-centered MaaS solutions, focusing on customer experience and data analytics. This program offers practical, hands-on projects and industry connections, ensuring you're ready for rewarding careers in transport planning, user research, or MaaS management. Develop the skills to improve journey planning, integrate multimodal transport, and optimize MaaS platforms. Boost your career prospects in a rapidly growing field with this specialized certificate in Mobility as a Service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• **Mobility as a Service (MaaS) Customer Journey Mapping and Analysis:** This unit will cover the entire customer experience from initial need identification to post-trip feedback, incorporating user research methodologies and data analytics.
• **Designing Seamless MaaS User Interfaces (UI) and User Experiences (UX):** Focuses on principles of UI/UX design specifically tailored for multimodal transportation solutions, emphasizing accessibility and intuitive navigation.
• **Data-Driven Optimization of the MaaS Customer Experience:** Explores the use of big data and analytics to personalize the MaaS offering, predict demand, and enhance customer satisfaction.
• **Marketing and Communication Strategies for MaaS:** This unit covers effective marketing campaigns to attract and retain customers, focusing on digital marketing, branding, and customer relationship management (CRM) within the MaaS context.
• **Emerging Technologies and their Impact on MaaS Customer Experience:** Explores the role of AI, machine learning, and the Internet of Things (IoT) in enhancing the MaaS user experience.
• **MaaS Service Integration and Platform Management:** Focuses on the technical aspects of integrating different modes of transport and managing a MaaS platform effectively, addressing customer needs from a service provider's perspective.
• **Customer Relationship Management (CRM) in MaaS:** This unit delves into building and maintaining strong customer relationships within the MaaS context, using CRM techniques to personalize service and address customer feedback.
• **Legal and Ethical Considerations in MaaS:** Addresses the legal and ethical implications of data privacy, security, and accessibility within MaaS platforms.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Graduate Certificate in Mobility as a Service: MaaS Customer Experience

Career Role (MaaS & Customer Experience) Description
MaaS Customer Success Manager Manages customer relationships, ensuring high satisfaction and retention within the MaaS ecosystem. Focuses on onboarding, training, and issue resolution.
UX/UI Designer (MaaS Applications) Designs intuitive and user-friendly interfaces for MaaS platforms and applications, enhancing customer experience. Expertise in mobile design is crucial.
Data Analyst (MaaS User Behaviour) Analyzes user data to understand customer journeys, identify areas for improvement, and inform strategic decisions related to MaaS service optimization.
MaaS Marketing Specialist Develops and executes marketing strategies to attract and retain MaaS customers. Focuses on digital marketing and content creation.
Mobility Consultant (Customer Integration) Works directly with clients to integrate MaaS solutions into their existing mobility strategies, focusing on customer needs and technical requirements.

Key facts about Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience

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A Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience equips professionals with the skills to design, implement, and optimize customer-centric MaaS solutions. This specialized program focuses on enhancing user experience within the rapidly growing MaaS sector.


Learning outcomes include a deep understanding of MaaS principles, customer journey mapping techniques, data analytics for MaaS optimization, and the development of effective MaaS marketing strategies. Graduates will be proficient in leveraging technology to improve the overall MaaS experience and user satisfaction.


The program's duration typically ranges from six to twelve months, depending on the institution and the student's course load. The intensive curriculum is designed to provide a comprehensive understanding of MaaS within a relatively short timeframe, making it ideal for working professionals.


This Graduate Certificate holds significant industry relevance. The burgeoning MaaS market demands professionals adept at managing the complexities of integrated transportation systems and providing seamless customer journeys. Graduates will be well-prepared for roles in transportation planning, customer experience management, and MaaS operations, contributing to the evolution of smart cities and sustainable transportation.


Skills gained, such as user-centered design, service design thinking, and data-driven decision-making, are highly sought after in the transport planning, shared mobility, and public transportation sectors. The program fosters collaboration and innovation, essential for successful implementation of Mobility as a Service initiatives.


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Why this course?

A Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience is increasingly significant in today's UK market. The burgeoning MaaS sector is rapidly transforming urban mobility, with a growing demand for seamless and user-friendly experiences. According to recent reports, over 60% of UK commuters are open to exploring MaaS options, highlighting a substantial untapped market. This certificate equips professionals with the skills to meet this rising demand, focusing on customer-centric design, data analytics, and service innovation within the MaaS ecosystem. Understanding customer needs and preferences is paramount for MaaS providers to thrive in a competitive environment. The UK government's commitment to sustainable transport further fuels this growth, creating numerous opportunities for skilled MaaS professionals.

MaaS Adoption Rate (UK) Percentage
Open to MaaS 62%
Currently using MaaS 15%
Unaware of MaaS 23%

Who should enrol in Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience?

Ideal Audience for a Graduate Certificate in Mobility as a Service: Mobility as a Service Customer Experience
This Graduate Certificate in Mobility as a Service (MaaS) is perfect for professionals seeking to enhance their understanding of customer experience within the rapidly evolving transportation landscape. With the UK's increasing reliance on integrated transport solutions – projected to see a significant rise in MaaS adoption in the coming years – this program is tailored for individuals currently working, or aspiring to work, in roles directly impacting passenger journeys and satisfaction. Think transport planners, customer service managers, marketing professionals in the mobility sector, and data analysts focused on improving user experience within MaaS platforms. Those with a passion for enhancing user experience design within a multi-modal transport context will find this certificate invaluable in advancing their careers in a growing sector.