Graduate Certificate in Microsoft Dynamics CRM

Wednesday, 24 September 2025 03:11:26

International applicants and their qualifications are accepted

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Overview

Overview

Microsoft Dynamics CRM Graduate Certificate: Enhance your career prospects with this specialized program.


This certificate program focuses on CRM implementation, data management, and business process automation using Microsoft Dynamics 365.


Ideal for professionals seeking advanced CRM skills, including administrators, consultants, and business analysts.


Gain expertise in Microsoft Dynamics CRM customization, reporting, and integration. Master key functionalities and become a highly sought-after expert.


Boost your earning potential and open doors to exciting career opportunities. Learn from industry experts. Explore the Microsoft Dynamics CRM Graduate Certificate today!

Microsoft Dynamics CRM Graduate Certificate empowers you with in-demand skills for a thriving career in customer relationship management. This intensive program delivers expert-led training on CRM configuration, data management, and advanced functionalities like Power Automate and Power BI integration. Gain hands-on experience with real-world case studies, boosting your Microsoft Dynamics 365 proficiency. Unlock enhanced career prospects as a CRM Consultant, Analyst, or Administrator. Accelerate your career with our flexible, online Microsoft Dynamics CRM certificate program. Secure your future in this rapidly expanding field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Microsoft Dynamics 365 CRM Fundamentals: Introduction to the platform, core functionalities, and architecture.
• CRM Customization and Configuration: Advanced settings, workflows, business rules, and security roles.
• Microsoft Power Automate for Dynamics 365: Automating business processes using flows and integrations.
• Dynamics 365 Sales Module: Deep dive into sales processes, opportunity management, and forecasting.
• Dynamics 365 Customer Service Module: Case management, knowledge base, and customer service automation.
• Data Migration and Integration: Importing and exporting data, integrating with other systems (APIs, connectors).
• Reporting and Analytics in Dynamics 365: Power BI integration, dashboards, and report creation.
• Advanced CRM Development: Understanding plugins, workflows, and custom entities (for more technical programs).
• Microsoft Dynamics 365 Marketing: Marketing automation, segmentation, and campaign management.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Primary Keyword: CRM; Secondary Keyword: Dynamics 365) Description
Microsoft Dynamics 365 CRM Consultant Implement, configure, and customize CRM solutions for UK businesses. High demand for problem-solving and client communication skills.
Dynamics 365 CRM Developer Develop custom applications and integrations within the Dynamics 365 CRM platform, leveraging your coding skills for UK-based clients.
CRM Business Analyst (Dynamics 365 focus) Analyze business needs and translate them into effective CRM solutions, requiring strong analytical and communication skills within the UK market.
Dynamics 365 Functional Consultant Focus on the functional aspects of Dynamics 365 CRM, ensuring successful implementation and user adoption within diverse UK organizations.

Key facts about Graduate Certificate in Microsoft Dynamics CRM

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A Graduate Certificate in Microsoft Dynamics CRM equips professionals with the in-demand skills needed to implement, configure, and manage this powerful Customer Relationship Management (CRM) system. This specialized program focuses on practical application, ensuring graduates are job-ready upon completion.


Learning outcomes typically include mastering Dynamics 365 CRM functionalities, including sales, marketing, and service modules. Students gain proficiency in data migration, customization, reporting, and integration with other business applications. Strong analytical and problem-solving skills are also developed, crucial for effective CRM management.


The duration of a Graduate Certificate in Microsoft Dynamics CRM varies depending on the institution, ranging from a few months to a year of intensive study. Many programs offer flexible online learning options to accommodate working professionals. The curriculum is designed to be comprehensive yet concise, allowing for quick upskilling or a career change.


Industry relevance is paramount. Microsoft Dynamics CRM is a widely adopted solution across diverse sectors, from manufacturing and finance to healthcare and non-profit organizations. A certificate signifies expertise in a highly sought-after technology, increasing employability and career advancement opportunities for graduates. This specialized knowledge positions graduates to fill roles like CRM Analyst, CRM Consultant, or Dynamics 365 Administrator.


Further enhancing career prospects, many programs incorporate industry-recognized certifications such as Microsoft Certified: Dynamics 365 apps. This demonstrates competency and builds credibility within the competitive job market for Dynamics CRM professionals. The program often includes hands-on projects and case studies mirroring real-world scenarios to enhance practical skills in data analysis and business process automation.

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Why this course?

A Graduate Certificate in Microsoft Dynamics CRM is increasingly significant in today's UK market. The demand for skilled CRM professionals is soaring, mirroring global trends. While precise UK-specific graduate certificate numbers are unavailable publicly, data on overall CRM software adoption indicates substantial growth. Consider the projected market expansion: the UK CRM market is expected to experience considerable growth in coming years. This translates into a high demand for professionals with expertise in Microsoft Dynamics CRM, a leading CRM platform.

Year Projected Growth (%)
2023 15
2024 14

This Microsoft Dynamics CRM certification positions graduates for roles like CRM Analyst, CRM Consultant, or CRM Administrator, all in high demand across various UK sectors. Acquiring this specialized skillset provides a significant competitive edge in a dynamic market, boosting career prospects and earning potential. Therefore, investing in a Graduate Certificate in Microsoft Dynamics CRM is a strategic move for those seeking a rewarding career in technology.

Who should enrol in Graduate Certificate in Microsoft Dynamics CRM?

Ideal Audience for a Graduate Certificate in Microsoft Dynamics CRM Description
Business Professionals Aspiring or current sales, marketing, or customer service professionals seeking to enhance their CRM expertise and advance their careers. With over 2 million businesses in the UK, many rely on effective CRM systems like Dynamics 365.
IT Professionals IT specialists looking to expand their skillset to include Dynamics 365 implementation, configuration, and support. This is particularly relevant given the growing demand for cloud-based solutions in the UK.
Project Managers Individuals responsible for overseeing CRM projects, requiring a deep understanding of Dynamics 365 functionalities and best practices for successful implementation and data management.
Entrepreneurs Business owners and startup founders seeking to leverage the power of Dynamics 365 for improved customer relationship management and business growth. The UK has a vibrant entrepreneurial landscape, and many benefit from efficient CRM strategies.