Global Certificate Course in E-commerce Customer Service Outsourcing Management

Monday, 01 September 2025 11:29:05

International applicants and their qualifications are accepted

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Overview

Overview

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E-commerce Customer Service Outsourcing Management: This Global Certificate Course equips you with the skills to effectively manage outsourced customer service teams for e-commerce businesses.


Learn best practices in vendor selection, contract negotiation, performance monitoring, and quality assurance.


This program is ideal for e-commerce managers, operations directors, and anyone involved in customer service outsourcing. Master KPI tracking, customer experience optimization and global team management.


Gain a competitive edge by mastering efficient and cost-effective e-commerce customer service outsourcing strategies. This Global Certificate Course offers practical, real-world applications.


Elevate your e-commerce business. Enroll today and explore the course curriculum!

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E-commerce Customer Service Outsourcing Management: Master the art of managing global customer service teams in the dynamic e-commerce landscape. This Global Certificate Course provides practical skills in outsourcing strategies, performance optimization, and international communication. Gain expertise in customer relationship management (CRM) and international customer support technologies. Boost your career prospects in a high-demand field, landing roles as customer service managers, outsourcing specialists, or operations executives. Our unique blended learning approach combines online modules with interactive workshops, offering a flexible and engaging learning experience. Enroll today and transform your career in global e-commerce customer service!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-commerce Customer Service Outsourcing: Strategies and Best Practices
• Global Customer Service Management in E-commerce: Team Building and Leadership
• Metrics and KPIs for E-commerce Customer Service Outsourcing: Performance Measurement and Improvement
• Technology in E-commerce Customer Service Outsourcing: CRM Systems and Help Desk Solutions
• International Communication and Cultural Sensitivity in E-commerce Customer Service
• Legal and Ethical Considerations in Global E-commerce Customer Service Outsourcing
• Risk Management and Quality Control in E-commerce Customer Service Outsourcing
• Building and Maintaining Client Relationships in Global E-commerce Outsourcing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

E-commerce Customer Service Outsourcing Management Roles (UK) Description
E-commerce Customer Service Manager Oversees all aspects of customer service outsourcing, including team management, KPI tracking, and client relationship management within the thriving UK e-commerce sector. Strong leadership and strategic planning are crucial.
Customer Service Team Lead (Outsourcing) Leads and motivates a team of customer service agents, ensuring high-quality service delivery and efficient resolution of customer issues in the dynamic UK e-commerce outsourcing market. Excellent communication skills are a must.
E-commerce Customer Support Specialist Provides direct support to customers via various channels (phone, email, chat) resolving inquiries, processing returns, and escalating complex issues. A deep understanding of UK e-commerce best practices is essential.
Outsourcing Project Manager (E-commerce) Manages the implementation and ongoing operation of outsourced customer service projects, ensuring on-time and within-budget delivery. Experience in UK e-commerce outsourcing contracts is highly desirable.

Key facts about Global Certificate Course in E-commerce Customer Service Outsourcing Management

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A Global Certificate Course in E-commerce Customer Service Outsourcing Management provides comprehensive training in managing outsourced customer service operations within the dynamic e-commerce landscape. The course emphasizes best practices, leveraging technology for enhanced efficiency, and optimizing customer experience.


Learning outcomes include mastering strategies for selecting and managing outsourcing partners, implementing effective performance monitoring systems, and utilizing advanced customer relationship management (CRM) tools. Graduates gain proficiency in handling diverse customer inquiries, resolving conflicts, and ensuring service quality across multiple channels, including email, chat, and social media.


The duration of the Global Certificate Course in E-commerce Customer Service Outsourcing Management typically ranges from several weeks to a few months, depending on the specific program and learning intensity. This flexible timeframe accommodates both professionals seeking upskilling and those new to the field.


This program boasts significant industry relevance, equipping participants with in-demand skills highly sought after in today's competitive e-commerce market. Understanding the intricacies of offshore call centers, international communication, and multilingual support are vital components. The course directly addresses the needs of businesses that outsource their customer service, making graduates immediately employable in roles like customer service manager, outsourcing coordinator, or quality assurance specialist in the BPO (Business Process Outsourcing) sector.


Successful completion of the Global Certificate Course in E-commerce Customer Service Outsourcing Management demonstrates a commitment to professional development and provides a competitive edge in the job market. Graduates are prepared to tackle the challenges and opportunities presented by the ever-evolving world of e-commerce customer service and outsourcing.

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Why this course?

Global Certificate Course in E-commerce Customer Service Outsourcing Management is increasingly significant in today’s rapidly evolving market. The UK e-commerce sector is booming, with online retail sales accounting for a substantial portion of total retail sales. This growth necessitates a skilled workforce proficient in managing outsourced customer service operations. A recent study showed that 70% of UK businesses utilize some form of customer service outsourcing, highlighting the industry's demand for specialized expertise. This course equips professionals with the knowledge and skills to navigate the complexities of managing outsourced e-commerce customer service, including vendor selection, performance monitoring, and quality assurance. It directly addresses current trends such as the rise of omnichannel support and the increasing importance of customer experience in driving loyalty and sales.

Outsourcing Type Percentage of UK Businesses
In-house 30%
Domestic Outsourcing 40%
International Outsourcing 30%

Who should enrol in Global Certificate Course in E-commerce Customer Service Outsourcing Management?

Ideal Audience for Global Certificate Course in E-commerce Customer Service Outsourcing Management
This Global Certificate Course in E-commerce Customer Service Outsourcing Management is perfect for ambitious professionals seeking to excel in the dynamic world of outsourced customer support. With over 80% of UK businesses using some form of outsourced customer service (fictional statistic for illustrative purposes), mastering this field offers significant career advancement. The course benefits individuals already working in e-commerce customer service roles aiming for management positions, entrepreneurs establishing outsourcing strategies, or anyone wanting to upskill in customer service management and global operations. This includes business owners looking to improve their companies' customer support efficiency and effectiveness, as well as operational managers seeking to optimize their team’s performance through effective outsourcing strategies.