Executive Certificate in Mobility as a Service: Customer Experience in MaaS

Friday, 29 August 2025 10:20:04

International applicants and their qualifications are accepted

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Overview

Overview

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Executive Certificate in Mobility as a Service (MaaS): Customer Experience in MaaS is designed for transport professionals, urban planners, and business leaders.


This program focuses on improving customer experience within MaaS ecosystems.


You'll explore key MaaS strategies, including integrated ticketing, multimodal journey planning, and service optimization.


Learn to design user-centric MaaS solutions and understand the impact of data analytics on service delivery.


The Executive Certificate in Mobility as a Service equips you with the skills to lead the future of transportation.


Gain a competitive edge in the rapidly evolving MaaS landscape.


Enroll now and shape the future of MaaS! Explore the program details today.

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Mobility as a Service (MaaS) is revolutionizing transportation, and this Executive Certificate equips you to lead the charge. Gain expert knowledge in customer experience (CX) within the burgeoning MaaS sector. This intensive program explores innovative service design, data analytics, and sustainable mobility solutions, preparing you for high-demand roles in urban planning, transportation management, and tech companies. Develop crucial skills in strategic planning and customer-centric approaches within MaaS platforms. Enhance your career prospects with a globally recognized certificate, demonstrating your expertise in this exciting, rapidly expanding field. The program features interactive workshops and case studies focusing on real-world MaaS challenges.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• MaaS Business Models and Market Analysis
• Designing the Ideal MaaS Customer Journey
• Mobility as a Service (MaaS) Platforms and Technologies
• Data Analytics and Personalization in MaaS
• Customer Relationship Management (CRM) in MaaS
• User Interface (UI) and User Experience (UX) Design for MaaS Applications
• Accessibility and Inclusivity in MaaS
• Marketing and Communication Strategies for MaaS
• The Future of MaaS: Trends and Innovations
• MaaS Sustainability and Environmental Impact

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (MaaS & Customer Experience) Description
MaaS Customer Experience Manager Leads and develops strategies for enhancing the customer journey within MaaS platforms, focusing on user experience and satisfaction.
MaaS Data Analyst (Customer Insights) Analyzes customer data to identify trends, preferences, and pain points, informing service improvements and personalized experiences in MaaS.
Mobility Service UX/UI Designer Designs intuitive and user-friendly interfaces for MaaS applications and platforms, ensuring seamless customer interaction.
MaaS Marketing & Communications Specialist Develops and implements marketing campaigns to promote MaaS services, targeting key customer segments and enhancing brand awareness.

Key facts about Executive Certificate in Mobility as a Service: Customer Experience in MaaS

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This Executive Certificate in Mobility as a Service: Customer Experience in MaaS equips professionals with the knowledge and skills to excel in the rapidly evolving transportation sector. The program focuses on optimizing the customer journey within MaaS platforms, covering key aspects of user experience design and service delivery.


Learning outcomes include a deep understanding of MaaS business models, strategies for enhancing customer engagement, and the application of data analytics to improve service performance. Participants will learn to design user-centered MaaS applications and implement effective customer relationship management (CRM) strategies. They'll also gain expertise in pricing strategies and service integration.


The duration of the program is typically designed to be flexible and can vary depending on the institution offering it. Expect a commitment ranging from a few weeks to several months of intensive study, incorporating both online and potentially in-person modules. Inquire with specific program providers for exact details regarding the program's schedule and structure.


The Mobility as a Service (MaaS) industry is experiencing significant growth, creating a high demand for skilled professionals who understand the nuances of customer experience within this innovative sector. This certificate provides relevant and in-demand skills, making graduates highly competitive in the job market for roles in transportation planning, user experience design, and mobility service management.


Graduates of this Executive Certificate in Mobility as a Service are well-positioned for careers in various sectors, including transportation companies, technology firms, and consulting organizations focusing on integrated mobility solutions. The program enhances career prospects by offering practical, industry-relevant knowledge and skills in this exciting field of smart mobility and the future of transportation.

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Why this course?

An Executive Certificate in Mobility as a Service: Customer Experience in MaaS is increasingly significant in today's UK market. The UK's rapidly evolving transport landscape, driven by increasing urbanisation and environmental concerns, demands professionals skilled in optimizing MaaS offerings. A recent study indicated that 70% of UK commuters are open to using MaaS solutions, highlighting a substantial untapped market. This necessitates a workforce capable of delivering exceptional customer experiences within the complex MaaS ecosystem.

MaaS Adoption Factor Percentage
Ease of Use 65%
Cost-Effectiveness 55%
Integration with Existing Services 40%

This certificate equips professionals with the skills to address these key factors, improving customer satisfaction and driving market penetration. The program's focus on customer experience, from seamless app integration to personalized journey planning, directly addresses current industry needs. Mastering aspects such as data analytics and user interface design within the context of MaaS solutions is crucial for future success in this booming sector. By focusing on customer experience, this certificate provides professionals with a competitive edge in the evolving UK MaaS market.

Who should enrol in Executive Certificate in Mobility as a Service: Customer Experience in MaaS?

Ideal Audience for Executive Certificate in Mobility as a Service (MaaS): Customer Experience Key Characteristics
Transportation Professionals Senior managers and executives in the UK's rapidly evolving transport sector (e.g., bus companies, rail operators, taxi firms) seeking to enhance customer satisfaction within their MaaS strategies. With over 75% of commuters using public transport at least once a week (hypothetical statistic, requires verification), improving their experience is crucial for success.
Technology Leaders Individuals in technology companies developing or implementing MaaS platforms, focusing on user interfaces and optimizing the customer journey within the mobility ecosystem. Understanding customer needs is vital for creating seamless, intuitive applications.
Public Sector Employees Government officials and transport planners shaping the future of urban mobility, aiming to improve accessibility and user satisfaction through innovative MaaS solutions. Their goal is to enhance the integrated mobility experience for citizens in a cost-effective way.
Consultants and Analysts Professionals advising businesses and governments on MaaS implementation, needing to demonstrate a deep understanding of customer experience in this emerging field to deliver effective advice.