E-commerce Sales Funnel Customer Relationship Management

Saturday, 14 February 2026 11:20:06

International applicants and their qualifications are accepted

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Overview

Overview

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E-commerce Sales Funnel Customer Relationship Management (CRM) is crucial for online businesses.


It streamlines the customer journey, from initial website visit to repeat purchases.


Effective CRM integrates sales funnel stages, automating tasks and improving conversions.


This system helps manage leads, nurture prospects, and analyze customer data effectively.


E-commerce sales funnel CRM benefits both small businesses and enterprises.


Understanding customer behavior through data analysis is key to optimizing your E-commerce Sales Funnel CRM strategy.


Increase sales, build loyalty, and improve customer lifetime value.


Learn more about maximizing your online sales with E-commerce Sales Funnel CRM today!


Enroll in our course to master this essential skill.

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E-commerce Sales Funnel Customer Relationship Management is your key to mastering the art of online sales. This comprehensive course equips you with proven strategies for building high-converting sales funnels and nurturing customer relationships. Learn how to leverage CRM software for efficient lead management and personalized marketing campaigns. Boost your sales conversions and unlock lucrative career opportunities in digital marketing and e-commerce. Our unique feature, hands-on projects using real-world scenarios, guarantees practical application. Become an e-commerce sales funnel expert today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• **Lead Capture & Qualification:** This unit focuses on attracting potential customers (website traffic, social media engagement) and qualifying them based on demographics, purchase intent, and other relevant criteria.
• **E-commerce Sales Funnel Automation:** Automating email marketing, cart abandonment reminders, and other communications to nurture leads and drive conversions.
• **Customer Segmentation:** Grouping customers based on shared characteristics to personalize messaging and offers (e.g., VIP customers, new customers, high-value customers).
• **CRM Data Analytics & Reporting:** Tracking key metrics like conversion rates, customer lifetime value (CLTV), and ROI for improved strategy optimization.
• **Personalized Communication & Email Marketing:** Sending targeted messages based on customer behavior and preferences, improving engagement and loyalty.
• **Customer Support & Service Integration:** Seamless integration of CRM with customer support channels (live chat, email, phone) for efficient issue resolution.
• **Order Management & Fulfillment:** Tracking orders from placement to delivery, managing inventory, and ensuring a smooth post-purchase experience.
• **Loyalty Programs & Retention Strategies:** Implementing reward programs, exclusive offers, and personalized communications to retain existing customers.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

E-commerce Sales Funnel CRM Roles (UK) Description
E-commerce Sales Manager Lead generation, sales target achievement, team management, CRM utilization for customer relationship building. High demand, excellent salary prospects.
Digital Marketing Specialist (E-commerce) SEO, PPC, social media marketing, email marketing to drive sales. Strong analytical skills required; competitive salary.
E-commerce Web Analyst Website analytics, conversion rate optimization, A/B testing for enhanced funnel performance. Growing demand, attractive compensation.
Customer Success Manager (E-commerce) Customer retention, account management, CRM proficiency. Crucial role for high customer lifetime value; increasing demand.
E-commerce Data Analyst Data mining, reporting, insights extraction to optimize sales strategies. High earning potential, significant skills requirement.

Key facts about E-commerce Sales Funnel Customer Relationship Management

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Mastering E-commerce Sales Funnel Customer Relationship Management (CRM) is crucial for online businesses seeking sustainable growth. This comprehensive training program equips participants with the skills to nurture leads, convert prospects, and cultivate lasting customer relationships, significantly impacting revenue generation and brand loyalty.


Learning outcomes include developing proficiency in various CRM platforms, designing effective sales funnels, segmenting customer databases, crafting targeted marketing campaigns, analyzing sales data for informed decision-making, and implementing strategies for customer retention and lifetime value optimization. You'll learn to leverage data analytics to understand customer behavior and personalize the shopping experience.


The program's duration is flexible, offering both intensive short courses and more in-depth, longer programs depending on your learning needs and prior experience. We cater to varying schedules, offering online modules and in-person workshops.


This E-commerce Sales Funnel Customer Relationship Management training is highly relevant across diverse industries, benefiting businesses ranging from small online stores to large e-commerce giants. Understanding customer journey mapping, email marketing automation, and social media integration are vital aspects covered in this curriculum. The principles of customer segmentation and lifecycle marketing are deeply explored.


Successful completion of the program demonstrates a valuable skillset highly sought after in the competitive e-commerce landscape. Graduates will be equipped to enhance their professional profiles and command higher salaries. Improved customer satisfaction and return on investment are key benefits gained from effective E-commerce Sales Funnel CRM strategies.


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Why this course?

Stage Percentage
Awareness 30%
Consideration 40%
Decision 20%
Action 10%

E-commerce Sales Funnel Customer Relationship Management (CRM) is crucial for UK businesses. Effective CRM strategies are vital for navigating the complexities of online sales. According to a recent study, over 70% of UK online shoppers abandon their carts, highlighting the need for robust CRM systems to recapture these potential sales. This involves personalized email marketing, targeted advertising, and efficient customer service. Understanding customer behavior at each stage of the sales funnel – from awareness to action – is key. For instance, retargeting campaigns can significantly improve conversion rates, addressing the high cart abandonment rates observed in the UK market. By leveraging data analytics, businesses can identify pain points and optimize their funnels, boosting customer loyalty and overall sales. A well-implemented CRM system can provide invaluable insights into customer preferences, enabling businesses to tailor their offerings and improve customer experience, ultimately driving growth in a highly competitive market.

Who should enrol in E-commerce Sales Funnel Customer Relationship Management?

Ideal Audience for E-commerce Sales Funnel CRM Characteristics & Statistics
E-commerce Business Owners Seeking to improve customer retention and lifetime value through automated email marketing and personalized customer journeys. Many UK small businesses (source) could benefit from streamlined CRM systems to manage customer interactions efficiently.
Marketing Managers Responsible for lead nurturing, campaign management, and data analysis. They need tools for effective sales funnel optimization and to measure ROI on marketing spend. (UK marketing spend statistics available on various industry reports.)
Sales Representatives Interested in enhancing sales productivity via improved customer relationship management and lead follow-up. This includes access to detailed customer history and improved communication channels.
Entrepreneurs & Startups Building their online presence and need scalable solutions for customer relationship management as their business grows. Many UK startups (source) rely on effective digital marketing strategies.