Certified Specialist Programme in Social Media Engagement for Customer Support

Monday, 06 October 2025 08:56:12

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Social Media Engagement for Customer Support equips you with the skills to excel in social customer service.


Master social listening and sentiment analysis. Learn effective strategies for crisis communication and community management.


This programme is perfect for customer service representatives, social media managers, and anyone seeking to improve their social media engagement skills for customer support. Boost your career by mastering best practices in social media customer service.


Gain a competitive edge. Develop the expertise to handle diverse social media platforms. Become a Certified Specialist in social media engagement for customer support.


Explore the programme today and transform your customer service approach!

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Certified Specialist Programme in Social Media Engagement for Customer Support equips you with the skills to excel in today's digital landscape. Master social media listening, crisis communication, and community management techniques. This program offers practical, hands-on training, focusing on leading platforms like Twitter and Facebook. Boost your career prospects with a globally recognized certificate. Gain a competitive edge with our unique, industry-focused curriculum, covering brand advocacy and customer service excellence within a social media context. Become a Certified Specialist and transform your customer support approach.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social Media Customer Support Fundamentals
• Mastering Social Listening & Sentiment Analysis
• Crisis Communication & Reputation Management on Social Media
• Social Media Engagement Strategies for Customer Retention
• Effective Content Creation for Social Customer Service
• Measuring Social Media Customer Support ROI & Key Metrics
• Tools and Technologies for Social Media Customer Support (e.g., Hootsuite, Sprout Social)
• Legal and Ethical Considerations in Social Media Customer Service
• Building a Strong Social Media Community for Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Customer Support Specialist Manages social media channels, resolving customer queries and escalating complex issues. A key role in building brand loyalty through online engagement.
Community Manager (Social Media Focus) Builds and nurtures online communities, fostering engagement and driving positive brand perception. Expert in social media listening and analysis.
Social Media Analyst (Customer Support) Analyzes social media data to identify trends, improve customer support strategies, and measure campaign effectiveness. Crucial for data-driven decision-making.
Digital Customer Service Manager Oversees all aspects of digital customer service, including social media, email, and chat. Responsible for team management and strategy development.

Key facts about Certified Specialist Programme in Social Media Engagement for Customer Support

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The Certified Specialist Programme in Social Media Engagement for Customer Support equips professionals with the skills to effectively manage and leverage social media platforms for superior customer service. This intensive program focuses on practical application, ensuring participants develop real-world expertise in social media customer support strategies.


Learning outcomes include mastering social listening techniques, crafting compelling social media content for customer support, proficiently handling customer complaints and queries across various platforms, and implementing effective social media crisis management procedures. Participants will also gain a deep understanding of social media analytics and reporting, allowing them to measure and improve their customer support performance. This involves developing strong customer relationship management (CRM) skills in a digital context.


The programme duration typically spans [Insert Duration Here], offering a flexible learning schedule designed to accommodate working professionals. The curriculum is regularly updated to reflect the latest industry trends and best practices in social media management and digital customer experience.


This certification is highly relevant to various industries, including e-commerce, technology, travel and hospitality, and any business with a significant online presence and customer base. The skills gained are invaluable for roles such as social media manager, customer service representative, community manager, and digital marketing specialist, all of which are highly sought-after positions in today's competitive job market. The program fosters proficiency in tools and techniques for customer service improvement.


Graduates of the Certified Specialist Programme in Social Media Engagement for Customer Support demonstrate a high level of competency in utilizing social media for customer relationship management, making them valuable assets to any organization seeking to enhance its online customer service strategy and build stronger customer relationships. The certification serves as a demonstrable sign of expertise in digital customer support.

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Why this course?

A Certified Specialist Programme in Social Media Engagement for Customer Support is increasingly significant in today's UK market. Businesses are rapidly adopting social media as a primary customer service channel. According to a recent study by [Source Name], 80% of UK consumers expect businesses to respond to social media queries within 24 hours. This highlights the crucial need for trained professionals. The programme equips individuals with the skills to handle diverse social media platforms effectively, fostering strong customer relationships and brand loyalty. It covers best practices, crisis management, and the use of analytics to measure engagement and optimize strategies.

Social Media Platform UK Customer Service Usage (%)
Twitter 45
Facebook 60
Instagram 30

Who should enrol in Certified Specialist Programme in Social Media Engagement for Customer Support?

Ideal Audience for the Certified Specialist Programme in Social Media Engagement for Customer Support
This Certified Specialist Programme in Social Media Engagement for Customer Support is perfect for customer service professionals seeking to enhance their skills in the digital realm. With over 80% of UK consumers using social media, mastering engagement techniques is crucial for brand reputation and loyalty. The programme is designed for individuals currently working in roles such as customer service representatives, social media managers, community managers, and team leads. Aspiring professionals looking to transition into customer support roles, particularly those with existing social media experience, will also find the course highly beneficial. Learn to effectively manage social media crises, build strong customer relationships, and transform negative experiences into positive ones – all while upskilling your social listening and analytics capabilities. The programme offers practical, applicable skills to significantly improve customer support efficacy and streamline processes, making your role easier and more rewarding.