Certified Specialist Programme in Live Chat Customer Service

Monday, 01 September 2025 13:16:09

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Live Chat Customer Service equips you with the skills to excel in online customer interactions.


This programme focuses on live chat support best practices. You'll master techniques for effective communication, conflict resolution, and efficient query handling.


Ideal for customer service representatives, support agents, and those aiming for customer support career advancement. Learn to manage multiple chats, improve customer satisfaction, and boost your customer service skills.


Gain a competitive edge with this certified qualification. Elevate your career – explore the programme today!

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Certified Specialist Programme in Live Chat Customer Service equips you with in-demand skills for a thriving career. Master live chat strategies, enhancing your communication and problem-solving abilities. This program offers practical training and real-world simulations, covering crucial aspects like conflict resolution and customer retention. Boost your employability and become a sought-after live chat expert. Graduates gain a valuable certification, opening doors to exciting opportunities in diverse industries. Become a Certified Specialist in Live Chat Customer Service today and elevate your career!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Live Chat Software Proficiency & Tools
• Effective Communication & Active Listening Skills for Live Chat
• Handling Difficult Customers and Conflict Resolution in Live Chat
• Multitasking and Time Management in a Live Chat Environment
• Customer Relationship Management (CRM) Integration with Live Chat
• Live Chat Best Practices and Quality Assurance
• Data Analysis and Reporting for Live Chat Performance
• Compliance and Security Protocols in Live Chat Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role Description
Live Chat Customer Service Specialist Provide real-time support via live chat, resolving customer queries and issues efficiently. High demand for excellent communication and problem-solving skills.
Senior Live Chat Agent (Certified) Experienced professional handling complex customer inquiries, mentoring junior agents, and contributing to process improvements within the live chat team. Certified specialists are highly valued.
Live Chat Team Lead/Supervisor Manages a team of live chat agents, ensuring service level agreements are met, and providing coaching and support. Requires strong leadership and customer service skills.
Live Chat Consultant Provides expert advice on live chat strategies, implementation, and optimization for businesses. High demand for strategic thinking and industry knowledge.

Key facts about Certified Specialist Programme in Live Chat Customer Service

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The Certified Specialist Programme in Live Chat Customer Service equips participants with the essential skills and knowledge to excel in today's dynamic digital landscape. This intensive program focuses on delivering exceptional customer experiences through effective live chat communication.


Learning outcomes include mastering proactive chat techniques, handling difficult conversations with empathy and efficiency, and utilizing live chat software to its full potential. Participants will also develop strong problem-solving skills and learn best practices for improving customer satisfaction and building brand loyalty through this crucial customer service channel. Successful completion leads to a valuable certification, enhancing your career prospects significantly.


The programme's duration is typically tailored to the specific needs of participants, offering flexible learning options. Contact us for details on available schedules and formats. The curriculum is regularly updated to reflect the latest industry trends and best practices in live chat support and online customer interaction, ensuring relevance and practical application.


This Certified Specialist Programme in Live Chat Customer Service is highly relevant across diverse industries, including e-commerce, technology, and customer support. The skills acquired are directly transferable and highly sought-after by employers seeking to improve their online customer service capabilities and enhance customer engagement. Gain a competitive edge with a recognized qualification in this in-demand field.


The program incorporates real-world case studies, interactive exercises, and practical assessments, ensuring a comprehensive and engaging learning experience. Upon completion, graduates are well-prepared for immediate employment or advancement within their current roles. Boost your career with this impactful certification program focusing on live chat customer service best practices and real-time communication strategies.

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Why this course?

Certified Specialist Programme in Live Chat Customer Service is increasingly significant in today's UK market. The rapid growth of e-commerce and online services necessitates highly skilled live chat agents. According to a recent survey by [Insert Source Here], 80% of UK businesses now utilize live chat, highlighting the rising demand for professionals proficient in this crucial customer interaction channel. This surge underscores the need for certified expertise, ensuring quality service and customer satisfaction. A Certified Specialist demonstrates a higher level of competence in handling diverse customer queries, resolving issues effectively, and building positive brand relationships.

Skill Percentage of UK Agents
Problem Resolution 75%
Communication Skills 90%
Technical Proficiency 60%

Who should enrol in Certified Specialist Programme in Live Chat Customer Service?

Ideal Audience for Certified Specialist Programme in Live Chat Customer Service Description UK Relevance
Customer Service Representatives Boost your live chat skills and become a certified expert in handling customer inquiries efficiently and effectively. Improve your communication, problem-solving, and de-escalation techniques. With over 2 million people employed in customer service in the UK, this certification is highly relevant for career advancement.
Team Leaders & Supervisors Enhance your team's performance by mastering best practices in live chat support. Develop your coaching abilities and create a high-performing customer service team. Improve metrics like customer satisfaction and first contact resolution. UK businesses are increasingly reliant on efficient customer service, making skilled supervisors crucial for success.
Business Owners & Entrepreneurs Improve customer satisfaction and reduce operational costs by implementing best practices in live chat customer service. Directly impact your bottom line through improved efficiency and customer retention. In a competitive UK market, exceptional customer service is key to attracting and retaining customers.
Aspiring Customer Service Professionals Gain a valuable certification to enhance your resume and stand out from the competition. Master the art of live chat communication and secure your dream role in customer service. This certification provides a competitive edge in the UK job market, where employers increasingly value certified skills.