Certified Specialist Programme in EV Charging Customer Service

Tuesday, 02 September 2025 06:28:57

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in EV Charging Customer Service equips you with the skills to excel in the rapidly growing electric vehicle (EV) industry.


This programme focuses on customer service excellence in the context of EV charging infrastructure. You'll learn about troubleshooting, billing inquiries, and effective communication techniques.


Ideal for EV charging station operators, customer service representatives, and anyone working in the EV charging ecosystem.


Gain a competitive edge and become a certified specialist. Master best practices in handling customer issues and enhance your career prospects.


Develop your problem-solving skills and contribute to a seamless EV charging experience for customers. Explore the programme today!

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Certified Specialist Programme in EV Charging Customer Service provides essential skills for a booming industry. Become a highly sought-after professional in electric vehicle (EV) charging infrastructure, mastering troubleshooting, billing, and customer relationship management. This program offers hands-on training and real-world case studies, equipping you with the expertise to excel. Gain a competitive edge in the rapidly expanding EV sector, unlocking exciting career prospects in customer support, operations, and management. Enhance your resume and boost your earning potential with this industry-recognized certification. The program features expert instructors and flexible learning options.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• EV Charging Customer Service Fundamentals
• Troubleshooting Common EV Charging Issues (including error codes)
• Billing and Payment Processing for EV Charging
• EV Charging Station Maintenance and Safety Procedures
• Customer Communication and Conflict Resolution in EV Charging
• Understanding Electric Vehicle Technology (basic)
• Data Analytics and Reporting in EV Charging Operations
• Legal and Regulatory Compliance in EV Charging (includes accessibility)
• Marketing and Sales Strategies for EV Charging Services

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role Description
EV Charging Customer Service Specialist Provides expert technical support and troubleshooting for EV charging infrastructure. Resolves customer queries and ensures optimal charging experiences. High demand role with excellent career progression.
EV Charging Installation & Service Technician Installs, maintains, and repairs EV charging units. Diagnoses and resolves technical issues, ensuring compliance with safety regulations. A key role in the burgeoning EV charging sector.
EV Charging Network Manager Manages and monitors large-scale EV charging networks, optimizing performance and resolving outages. Requires strong technical and leadership skills. A highly specialized and sought-after position.
EV Charging Customer Support Agent Provides first-line support to customers experiencing issues with EV charging services. Resolves simple issues and escalates complex problems to specialists. A vital role in customer satisfaction.

Key facts about Certified Specialist Programme in EV Charging Customer Service

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The Certified Specialist Programme in EV Charging Customer Service is designed to equip professionals with the knowledge and skills necessary to excel in the rapidly expanding electric vehicle (EV) sector. This comprehensive program focuses on delivering exceptional customer experiences within the context of EV charging infrastructure.


Upon completion of the Certified Specialist Programme in EV Charging Customer Service, participants will be able to effectively troubleshoot charging issues, manage customer inquiries and complaints, and provide proactive support. They'll also gain expertise in EV charging technology, safety protocols, and billing systems, enhancing their problem-solving and communication abilities. This leads to improved customer satisfaction and loyalty.


The duration of the Certified Specialist Programme in EV Charging Customer Service varies depending on the provider and chosen learning pathway; however, many programs can be completed within a few weeks to a few months, offering flexibility for busy professionals. This concise training ensures a rapid return on investment, equipping individuals with immediately applicable skills.


This certification is highly relevant to the current industry landscape, as the demand for skilled EV charging customer service professionals is soaring. The programme provides a competitive edge, making graduates highly sought after by EV charging network operators, automotive dealerships, and other businesses operating within the electric vehicle ecosystem. The program covers relevant topics like electromobility, charging station management, and customer relationship management (CRM).


In summary, the Certified Specialist Programme in EV Charging Customer Service offers a focused, efficient pathway to a rewarding career in a growth industry. This certification demonstrates commitment to professional development and expertise in a critical area of the expanding EV charging infrastructure market.

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Why this course?

Certified Specialist Programme in EV Charging Customer Service is increasingly significant in the UK's rapidly expanding electric vehicle market. The UK government aims for all new car sales to be electric by 2030, driving immense growth in the EV charging infrastructure. This necessitates a skilled workforce capable of delivering exceptional customer service in this burgeoning sector. According to recent data from the Department for Transport, the number of public EV charge points in the UK increased by 36% in 2022, highlighting the urgent need for professionals with specialized training. This growth translates to a higher demand for competent customer service representatives who can effectively address user queries, troubleshoot technical issues, and manage customer expectations, making the EV charging customer service certification invaluable.

Year Public EV Charge Points (Thousands)
2021 25
2022 34

Who should enrol in Certified Specialist Programme in EV Charging Customer Service?

Ideal Candidate Profile Key Skills & Experience
Customer service professionals working in the UK's rapidly expanding EV charging sector. With the UK government aiming for 300,000 public chargepoints by 2030, the demand for skilled EV charging customer service representatives is soaring. Experience in customer support, ideally within a technical or energy environment. Strong communication and problem-solving skills are essential for handling customer queries, troubleshooting technical issues and providing exceptional customer service in the electric vehicle charging industry.
Individuals seeking career advancement within the energy or automotive industries. The Certified Specialist Programme in EV Charging Customer Service will provide a significant career boost. Technical aptitude, understanding of basic electricity principles beneficial. Knowledge of EV charging infrastructure and network operations is a plus but not required, as comprehensive training is provided.
Ambitious professionals wanting to upskill and become experts in this in-demand area. Excellent customer communication skills; ability to remain calm and professional under pressure. Proficiency in using customer relationship management (CRM) systems would be advantageous.