Certified Specialist Programme in E-commerce Customer Touch

Saturday, 04 October 2025 21:57:25

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in E-commerce Customer Touch equips you with the skills to excel in digital customer service.


This programme focuses on e-commerce customer experience, covering key aspects like online communication, order fulfillment, and customer relationship management (CRM).


Learn to master customer touchpoints across various channels, including email, social media, and live chat.


Ideal for e-commerce professionals, customer service representatives, and aspiring digital marketers seeking to enhance their skills.


Gain a competitive edge and become a Certified Specialist in E-commerce Customer Touch. Upskill today!


Explore the programme now and transform your e-commerce career.

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E-commerce Customer Touch Certified Specialist Programme transforms your customer service skills. This intensive programme focuses on digital marketing strategies, enhancing your ability to manage customer interactions across all online touchpoints. Gain practical experience in CRM systems, omnichannel communication, and data analysis, boosting your employability in the rapidly expanding e-commerce sector. Boost your career prospects with a globally recognised certification. Acquire in-demand skills to become a highly sought-after e-commerce professional and elevate your earning potential. This unique programme provides hands-on projects and industry expert mentorship, setting you apart from the competition.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-commerce Customer Journey Mapping & Analysis
• Omnichannel Customer Experience Strategies & Implementation
• E-commerce Customer Service & Support Excellence (including chatbot integration)
• Data-Driven Personalization and Targeted Marketing
• Mastering E-commerce Customer Relationship Management (CRM)
• Social Commerce and Community Management
• E-commerce Customer Feedback & Review Management
• Measuring and Improving E-commerce Customer Touchpoints (KPI's and analytics)
• Legal and Ethical Considerations in E-commerce Customer Interactions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

E-commerce Customer Touchpoint Role Description
E-commerce Customer Service Specialist Provides first-line support, resolving customer queries and issues via various channels (email, phone, chat). High demand for excellent communication and problem-solving skills.
Digital Marketing Specialist (Customer Acquisition) Focuses on attracting new customers through digital channels. Requires expertise in SEO, PPC, social media marketing, and email marketing to drive customer engagement.
Customer Relationship Management (CRM) Analyst Analyzes customer data to improve customer retention and satisfaction. Strong analytical skills and experience with CRM software are essential.
E-commerce Customer Experience Manager Oversees all aspects of customer experience across the e-commerce platform. Strategic role requiring leadership, analytical, and problem-solving skills.

Key facts about Certified Specialist Programme in E-commerce Customer Touch

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The Certified Specialist Programme in E-commerce Customer Touch equips professionals with the skills to optimize the entire customer journey within the digital landscape. This intensive program focuses on delivering exceptional experiences across all touchpoints.


Learning outcomes include mastering customer relationship management (CRM) strategies within e-commerce, analyzing customer data to inform strategic decisions, and implementing effective strategies for customer service and support. Participants will gain proficiency in utilizing various digital channels to engage and retain customers.


The programme duration is typically structured to fit busy schedules, often spanning several weeks or months, with a blend of self-paced modules and live online sessions. The flexible format caters to professionals needing to balance work and learning commitments. Contact the provider for specific details on the course schedule.


This Certified Specialist Programme in E-commerce Customer Touch boasts significant industry relevance. Graduates gain valuable, in-demand skills highly sought after by businesses of all sizes operating within the rapidly growing e-commerce sector. This certification provides a competitive edge in a marketplace increasingly focused on delivering seamless customer experiences and data-driven strategies, leading to improved customer lifetime value and increased ROI.


The program incorporates best practices in digital marketing, sales conversion, and customer satisfaction measurement. This comprehensive approach ensures graduates are well-prepared to tackle real-world e-commerce challenges, improving customer retention rates and loyalty programs effectively.


Successful completion of the Certified Specialist Programme in E-commerce Customer Touch leads to a professional certification, demonstrating a high level of competence in managing and optimizing the customer journey in e-commerce environments. This makes graduates highly desirable candidates for roles in e-commerce management, digital marketing, and customer service.

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Why this course?

The Certified Specialist Programme in E-commerce Customer Touch is increasingly significant in today's UK market. With online retail booming and customer expectations soaring, mastering e-commerce customer interactions is paramount for businesses to thrive. The UK's digital economy is substantial, contributing significantly to GDP, and a recent survey suggests that over 80% of UK consumers now shop online regularly. This highlights the critical need for professionals equipped with the skills to navigate the complexities of e-commerce customer journeys. This programme fills that gap, providing professionals with the knowledge and certifications to excel in this dynamic field. According to a report by the Office for National Statistics, the number of online shoppers in the UK has increased by X% in the last year (replace X with a valid statistic for illustration). The programme's focus on customer experience optimization, data analysis, and digital marketing best practices equips professionals to meet the growing demands of the industry.

Metric 2022 2023 (Projected)
Online Shoppers (millions) 50 55
Average Online Spend (£) 1200 1300

Who should enrol in Certified Specialist Programme in E-commerce Customer Touch?

Ideal Audience for the Certified Specialist Programme in E-commerce Customer Touch Description
E-commerce Professionals Aspiring or current e-commerce professionals seeking to enhance their customer service and digital marketing skills. With over 80% of UK consumers shopping online, mastering the customer journey is crucial for career advancement.
Marketing & Sales Teams Individuals working in marketing or sales within e-commerce companies who want to improve customer engagement, retention, and conversion rates through effective omnichannel strategies and better understanding of customer touchpoints.
Customer Service Representatives Frontline customer service agents aiming to elevate their expertise in handling online customer interactions and resolving issues efficiently, leveraging digital tools for improved customer satisfaction, which impacts customer lifetime value.
Entrepreneurs & Small Business Owners Individuals running online businesses who need to develop a strong understanding of the entire customer experience for improved business performance and competitive edge in a rapidly growing UK e-commerce landscape.