Certified Specialist Programme in Customer Service Dissatisfaction

Monday, 01 September 2025 19:30:21

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Customer Service Dissatisfaction equips professionals with advanced skills to manage and resolve challenging customer situations.


This programme focuses on complaint handling, conflict resolution, and customer retention strategies. It’s ideal for customer service representatives, managers, and anyone dealing with unhappy customers.


Learn to identify the root causes of dissatisfaction and implement effective solutions. Master techniques for de-escalation and transforming negative experiences. This customer service dissatisfaction programme will significantly improve your abilities.


Elevate your career and transform your approach to customer service. Explore the programme details today!

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Customer Service Dissatisfaction is at the heart of this Certified Specialist Programme, equipping you with the advanced skills to transform negative experiences into opportunities. Learn to expertly handle complaints, analyze root causes of dissatisfaction, and implement effective resolutions. This unique programme offers practical, scenario-based training, focusing on complaint management and conflict resolution. Gain a competitive edge with certified expertise, boosting your career prospects in customer relations, dispute resolution, and customer experience management. Enhance your skills and become a sought-after specialist in this crucial field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Dissatisfaction: Root Cause Analysis
• Effective Communication Strategies for Complaint Resolution
• Service Recovery Techniques and Strategies
• Managing Difficult Customer Interactions & Anger Management
• Measuring Customer Satisfaction & Dissatisfaction: Metrics and KPIs
• Customer Service Dissatisfaction: Complaint Handling Processes and Best Practices
• Escalation Procedures and Conflict Resolution
• Emotional Intelligence in Customer Service
• Legal and Ethical Considerations in Customer Service
• Proactive Customer Service & Preventing Dissatisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Customer Service Dissatisfaction Specialist) Description
Customer Dissatisfaction Analyst Analyze customer feedback to identify trends and root causes of dissatisfaction. Develop solutions to improve customer experience and reduce churn. High demand in UK market.
Customer Complaint Resolution Specialist Resolve complex customer complaints efficiently and effectively. Negotiate solutions and escalate issues when necessary. Critical role in retaining customers.
Customer Service Improvement Manager Lead initiatives to improve customer service processes and reduce dissatisfaction. Oversee training and development of customer service teams. High earning potential.
Customer Experience Consultant Advise businesses on how to improve their customer experience strategy and reduce dissatisfaction. Strong problem-solving and communication skills required. Growing job market.

Key facts about Certified Specialist Programme in Customer Service Dissatisfaction

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The Certified Specialist Programme in Customer Service Dissatisfaction equips professionals with the skills to effectively manage and resolve negative customer experiences. This intensive program focuses on transforming dissatisfaction into opportunities for improvement and loyalty.


Learning outcomes include mastering techniques in complaint handling, conflict resolution, and proactive service recovery. Participants will develop a deep understanding of root cause analysis for recurring customer service issues, enhancing their problem-solving abilities and analytical skills. They will also learn to effectively utilize customer feedback for process optimization and service enhancement.


The programme duration is typically four weeks, delivered through a blended learning approach combining online modules, practical workshops, and case study analysis. This flexible format caters to busy professionals while ensuring a comprehensive learning experience. Participants receive a globally recognized certification upon successful completion, enhancing their career prospects and demonstrating a commitment to customer-centric practices.


Industry relevance is paramount. This Certified Specialist Programme in Customer Service Dissatisfaction is designed for professionals across various sectors including retail, hospitality, telecommunications, and finance. The skills gained are highly transferable and directly applicable to improving customer satisfaction, reducing churn, and boosting brand reputation. The program directly addresses the challenges of managing negative feedback and turning dissatisfied customers into advocates.


The programme also covers advanced topics such as emotional intelligence in customer service, utilizing CRM systems for effective complaint management, and measuring the effectiveness of service recovery initiatives. Successful graduates can expect to improve their team's performance in handling customer service dissatisfaction, leading to greater efficiency and improved business outcomes.

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Why this course?

Certified Specialist Programme in Customer Service Dissatisfaction is increasingly significant in today's UK market, given the rising prevalence of negative customer experiences. A recent study by the Chartered Institute of Marketing revealed that 70% of UK businesses lost customers due to poor service in the past year. This underscores the critical need for professionals equipped with the skills to manage and mitigate customer dissatisfaction effectively. The programme provides a structured framework for understanding the root causes of dissatisfaction, implementing effective resolution strategies, and leveraging negative feedback for service improvement. Understanding and addressing customer complaints is crucial for retaining customers, improving brand reputation, and boosting profitability.

Issue Percentage
Slow Response Times 35%
Unhelpful Staff 28%
Product/Service Issues 22%
Difficult Returns 15%

Who should enrol in Certified Specialist Programme in Customer Service Dissatisfaction?

Ideal Audience for the Certified Specialist Programme in Customer Service Dissatisfaction Description
Customer Service Representatives Frustrated with handling difficult customer situations? Gain advanced skills in complaint resolution and transform negative experiences.
Team Leaders & Supervisors Develop your team's expertise in managing customer dissatisfaction and improve overall service quality. According to the UK Customer Satisfaction Index, approximately 75% of customers report having experienced poor customer service, demonstrating a significant need for improvement.
Managers & Directors Enhance your strategic approach to customer service and improve customer retention through proactive dissatisfaction management. This will directly impact your bottom line, considering the high cost of customer churn.
Business Owners & Entrepreneurs Master the art of turning negative feedback into valuable opportunities for growth and enhance your brand reputation through effective complaint handling strategies.