Certified Specialist Programme in Customer Service Automation Platforms

Tuesday, 02 September 2025 00:30:25

International applicants and their qualifications are accepted

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Overview

Overview

Certified Specialist Programme in Customer Service Automation Platforms is designed for professionals seeking to master the latest technologies in customer service automation. This program equips learners with the skills to implement and optimize automation platforms for enhanced customer experiences. Ideal for customer service managers, IT professionals, and business owners looking to streamline operations and improve customer satisfaction. Gain expertise in customer service automation tools and strategies to stay ahead in today's competitive market. Take the next step in your career and enroll now!

Certified Specialist Programme in Customer Service Automation Platforms is the ultimate training for individuals seeking to master the art of automating customer service processes. This comprehensive course equips you with cutting-edge skills in utilizing automation platforms to streamline customer interactions, boost efficiency, and drive business growth. Upon completion, you'll unlock a world of opportunities in the rapidly expanding field of customer service automation, with roles such as Automation Specialist, Customer Experience Manager, and more. Stand out in the competitive job market with a certification that showcases your expertise and propels your career to new heights. Enroll now and revolutionize the way businesses engage with their customers!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

  • • Introduction to Customer Service Automation Platforms
  • • Understanding Chatbots and Virtual Assistants
  • • Implementing AI in Customer Service Automation
  • • Integrating CRM Systems with Automation Platforms
  • • Analyzing Data and Insights for Automation Optimization
  • • Enhancing Customer Experience through Automation
  • • Managing Omnichannel Communication with Automation
  • • Troubleshooting and Maintenance of Automation Systems
  • • Compliance and Security in Customer Service Automation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certified Specialist Programme in Customer Service Automation Platforms

The Certified Specialist Programme in Customer Service Automation Platforms is designed to equip participants with the necessary skills and knowledge to excel in the field of customer service automation. By the end of the programme, participants will be able to effectively implement and manage automation platforms to enhance customer service delivery.

The programme typically lasts for 6 months and includes a combination of theoretical learning and practical hands-on experience. Participants will engage in case studies, group projects, and real-world simulations to deepen their understanding of customer service automation platforms.

This programme is highly relevant to industries such as e-commerce, telecommunications, and financial services, where customer service automation is becoming increasingly important. Graduates of the programme will be well-positioned to pursue roles such as Customer Service Automation Specialist, Customer Experience Manager, or Automation Platform Consultant.

Why this course?

Year Number of Certified Specialists
2018 350
2019 600
2020 900

Who should enrol in Certified Specialist Programme in Customer Service Automation Platforms?

Ideal Audience
Professionals in the UK seeking to enhance their career in customer service automation
Individuals with a background in customer service or technology
Those looking to stay ahead in the rapidly evolving customer service industry
Employees of companies aiming to improve customer satisfaction and efficiency