Certified Professional in Customer Relationship Platforms

Sunday, 28 September 2025 12:06:47

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Customer Relationship Platforms (CRM) certification validates expertise in managing and optimizing CRM systems.


This program is ideal for sales professionals, marketing managers, and customer service representatives seeking to enhance their skills.


The Certified Professional in Customer Relationship Platforms curriculum covers CRM implementation, data analysis, and customer relationship management best practices.


Master Salesforce, Microsoft Dynamics 365, or other leading CRM platforms.


Gain a competitive edge with proven CRM skills.


Become a Certified Professional in Customer Relationship Platforms today. Explore our program and elevate your career.

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Certified Professional in Customer Relationship Platforms (CP-CRP) certification empowers you to master CRM software and propel your career. This intensive CP-CRP program equips you with in-demand skills in salesforce administration, data analytics, and customer service optimization. Gain a competitive edge by mastering CRM strategy and implementation. CP-CRP graduates enjoy lucrative career prospects in diverse industries. Enhance your resume, unlock new opportunities, and become a sought-after CRM expert with our comprehensive CP-CRP training.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy & Planning
• Customer Relationship Management (CRM) Software Implementation
• Data Management and Analytics within CRM Platforms
• Salesforce Administration & Customization (Salesforce being a primary CRM platform)
• CRM Integration with other Business Systems
• Customer Segmentation and Targeting using CRM
• Reporting and Dashboards in CRM
• CRM Security and Compliance
• Customer Service & Support Optimization using CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Title (Customer Relationship Management) Description
CRM Manager Leads and manages CRM projects, driving CRM strategy and implementation. Oversees CRM processes, integrations, and user training.
CRM Analyst Analyzes CRM data to identify trends and opportunities. Provides insights to improve customer experience and business strategies. Develops reports and dashboards to track CRM performance.
Customer Success Manager (CRM Focused) Utilizes CRM systems to manage customer relationships, proactively identifying and resolving issues to improve customer satisfaction and retention.
CRM Consultant (Salesforce, Dynamics 365) Provides expert advice and support on CRM implementation and optimization. Designs and delivers CRM solutions tailored to client needs, using platforms like Salesforce and Dynamics 365.

Key facts about Certified Professional in Customer Relationship Platforms

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A Certified Professional in Customer Relationship Platforms (CRM) certification demonstrates expertise in implementing and managing CRM systems. This valuable credential enhances career prospects in sales, marketing, and customer service.


Learning outcomes for a Certified Professional in Customer Relationship Platforms program typically include mastering CRM functionalities, data analysis within the platform, and report generation. Students learn best practices for customer relationship management, sales process optimization, and marketing automation leveraging CRM tools. The curriculum often covers popular CRM software such as Salesforce, Microsoft Dynamics 365, and HubSpot.


The duration of a Certified Professional in Customer Relationship Platforms certification program varies. Some are short, intensive courses completed in a few weeks, while others are more comprehensive and may extend over several months, depending on the depth of coverage and learning style (online, in-person, or blended).


Industry relevance for a Certified Professional in Customer Relationship Platforms is extremely high. Almost every business uses some form of CRM software to manage customer interactions and data. This certification signals proficiency in a highly sought-after skill set, making graduates attractive to employers across various sectors, including technology, finance, healthcare, and retail. Job titles often associated with this certification include CRM Analyst, CRM Manager, and Customer Success Manager. The certification demonstrates proficiency in CRM software implementation, data migration, and user training.


Ultimately, earning a Certified Professional in Customer Relationship Platforms certification provides a competitive edge in today's job market. The skills acquired are directly applicable and valuable across many industries and roles.

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Why this course?

Certified Professional in Customer Relationship Platforms (CP-CRM) certification holds increasing significance in today's UK market. The UK's burgeoning digital economy demands skilled professionals adept at managing customer interactions. A recent study showed that 70% of UK businesses utilize CRM systems, highlighting the growing need for CP-CRM certified individuals.

CRM Skill Demand (UK)
Data Analysis High
Salesforce Administration Very High
Customer Service Integration High

This certification demonstrates expertise in CRM implementation, management, and optimization, aligning with industry trends towards personalized customer experiences and data-driven decision-making. According to the latest industry reports, salaries for CP-CRM certified professionals in the UK are significantly higher, reflecting the value placed on this specialized skillset. Obtaining a CP-CRM certification can be a crucial step in advancing a career in this competitive and growing field. The demand for proficient individuals in this area continues to escalate, making this a highly valuable qualification.

Who should enrol in Certified Professional in Customer Relationship Platforms?

Ideal Audience for Certified Professional in Customer Relationship Platforms (CRMs)
Are you a UK-based marketing professional struggling to maximise your CRM's potential? Perhaps you're a sales executive looking to boost your sales performance through data-driven insights? Or maybe you're a business analyst aiming to streamline customer processes and improve customer lifetime value? This certification is perfect for you! According to recent UK studies, businesses leveraging CRM effectively see a significant increase in sales conversion rates and customer retention. This certification will equip you with the practical skills and knowledge to improve your company's CRM strategy, boost efficiency and manage customer interactions more effectively across all customer touchpoints, leading to higher ROI. The program covers all aspects of CRM implementation and management, including data analytics and reporting tools, ensuring you become a highly skilled CRM expert.