Certificate Programme in Advanced E-commerce Customer Relationship Management

Thursday, 09 October 2025 03:24:56

International applicants and their qualifications are accepted

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Overview

Overview

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E-commerce Customer Relationship Management (CRM) is crucial for online business success. This Certificate Programme in Advanced E-commerce Customer Relationship Management equips you with advanced skills in digital marketing, customer service, and data analytics.


Learn to build stronger customer relationships using CRM software and strategies. Master techniques for lead generation, customer retention, and personalized marketing campaigns. The program is ideal for marketing professionals, entrepreneurs, and anyone wanting to improve their e-commerce business.


Gain practical experience with industry-standard tools. Boost your career prospects with a recognized certification. Elevate your e-commerce CRM expertise. Explore the program today!

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E-commerce Customer Relationship Management (CRM) is revolutionizing online businesses, and our Certificate Programme provides the advanced skills you need to excel. Master cutting-edge CRM strategies, including data analytics and personalized marketing automation. This program equips you with practical, industry-relevant expertise in e-commerce customer relationship management, leading to enhanced customer loyalty and increased sales conversions. Develop crucial skills in customer service, digital marketing, and CRM software utilization. Boost your career prospects with this in-demand certification, opening doors to exciting roles in e-commerce and digital marketing. Gain a competitive edge and transform your career with our comprehensive E-commerce Customer Relationship Management program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-commerce Customer Relationship Management (CRM) Fundamentals & Strategies
• Advanced CRM Software & Technology (Salesforce, HubSpot, etc.)
• Data Analytics & Customer Segmentation for E-commerce
• Personalization & Targeted Marketing in E-commerce
• Customer Journey Mapping & Optimization
• Email Marketing & Automation for E-commerce
• Social Media Marketing & Customer Engagement
• E-commerce Customer Service & Support Excellence
• Measuring & Reporting on E-commerce CRM Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

E-commerce CRM Career Paths in the UK

Job Title Description
E-commerce Customer Relationship Manager Develop and implement CRM strategies, manage customer lifecycle, improve customer retention, and enhance customer experience across various e-commerce channels. Strong analytical skills and e-commerce expertise are essential.
Digital Marketing Manager (E-commerce Focus) Oversee digital marketing campaigns, leverage CRM data for targeted advertising, and manage customer acquisition and retention through various online channels. Advanced CRM software knowledge is highly beneficial.
E-commerce Data Analyst Analyze customer data from various sources, create reports and dashboards, and provide insights to optimize customer experience and marketing efforts. Excellent data visualization and CRM reporting skills are crucial.
CRM Specialist (E-commerce) Configure and maintain CRM systems, integrate with other platforms, and ensure data accuracy and integrity. Expertise in CRM systems and e-commerce platforms is key.

Key facts about Certificate Programme in Advanced E-commerce Customer Relationship Management

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This Certificate Programme in Advanced E-commerce Customer Relationship Management (CRM) equips participants with the advanced skills and knowledge necessary to excel in today's dynamic digital marketplace. The program focuses on developing a deep understanding of e-commerce strategies and their direct impact on customer loyalty and retention.


Learning outcomes include mastering CRM software applications, implementing data-driven marketing campaigns, and leveraging customer analytics for improved decision-making. Graduates will be proficient in building and maintaining strong customer relationships online, leading to increased sales and profitability. The curriculum covers essential topics like customer segmentation, personalized marketing, and omnichannel customer journeys.


The program's duration is typically [Insert Duration Here], allowing for a flexible yet comprehensive learning experience. This includes both theoretical modules and practical workshops using real-world case studies and projects, fostering hands-on experience with leading CRM platforms. Participants will gain the confidence to implement best practices in e-commerce customer service and support.


The Certificate Programme in Advanced E-commerce Customer Relationship Management is highly relevant to various industries, including retail, hospitality, and finance. Its practical focus on digital marketing, customer service management, and data analysis makes it invaluable for professionals seeking career advancement or a change to a digitally focused role. The program aligns with current industry trends, emphasizing the importance of customer-centric strategies in online business.


Upon successful completion, participants receive a recognized certificate, showcasing their expertise in advanced e-commerce CRM techniques to potential employers. This certification demonstrates a commitment to professional development and a mastery of critical skills in the rapidly evolving field of digital commerce. The program also enhances employability by offering networking opportunities with industry professionals.

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Why this course?

A Certificate Programme in Advanced E-commerce Customer Relationship Management (CRM) is increasingly significant in today's UK market. The UK's e-commerce sector is booming, with online retail sales accounting for a substantial portion of total retail sales. Understanding and implementing effective CRM strategies is crucial for businesses to thrive in this competitive landscape. According to a recent study by the Office for National Statistics (ONS), online retail sales continue to rise, highlighting the growing need for skilled professionals in e-commerce CRM.

This programme equips learners with the skills to manage customer interactions effectively across various digital channels, improving customer retention and loyalty. The ability to leverage data analytics for personalized marketing campaigns and customer service improvements is a key skill emphasized. Given that customer experience is paramount, mastering CRM techniques is essential for driving business growth. E-commerce CRM professionals are highly sought after, with job opportunities spanning various sectors. This makes the certificate a valuable asset for career advancement.

Year Online Sales Growth (%)
2022 10
2023 12

Who should enrol in Certificate Programme in Advanced E-commerce Customer Relationship Management?

Ideal Audience for Advanced E-commerce CRM Certificate Programme Description
E-commerce Professionals Experienced professionals seeking to elevate their skills in customer relationship management (CRM) within the dynamic world of online retail. With over 100,000 UK businesses engaging in e-commerce (source needed), this program is designed for those striving to increase customer loyalty and optimize sales strategies.
Marketing Managers Marketing managers seeking to leverage data-driven insights to enhance their customer acquisition, retention and lifetime value strategies within the e-commerce sector. This program can aid in improving campaign effectiveness and maximizing ROI.
Business Owners Entrepreneurs and business owners of online stores wanting to improve their customer experience and operational efficiency, leading to increased profitability and a competitive edge in the UK’s thriving e-commerce market.
Customer Service Representatives Customer service professionals aiming to master modern CRM tools and techniques to provide exceptional customer support in an online environment. With online customer service interactions continually rising, this program delivers practical skills applicable to today's landscape.