Advanced Skill Certificate in Video Customer Care

Saturday, 27 September 2025 21:40:30

International applicants and their qualifications are accepted

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Overview

Overview

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Advanced Skill Certificate in Video Customer Care provides in-demand skills for today's customer service professionals.


Master video conferencing tools and techniques for exceptional customer support. Learn best practices in remote video assistance and troubleshooting.


This certificate enhances your customer interaction skills, boosting your career prospects. Improve video communication, problem-solving, and empathy.


Ideal for customer service agents, support staff, and anyone seeking advanced video customer care expertise. Gain a competitive edge.


Elevate your career with this valuable certification. Explore the program now and transform your customer interactions!

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Advanced Skill Certificate in Video Customer Care provides expert training in delivering exceptional video-based customer support. Master video conferencing tools, enhance communication skills, and resolve customer issues effectively using video interactions. This customer service certification boosts your career prospects by equipping you with in-demand skills. Gain a competitive edge with our unique interactive simulations and real-world case studies. Improve customer satisfaction, boost efficiency, and unlock lucrative career opportunities in a rapidly growing field. Secure your future with this valuable Advanced Skill Certificate in Video Customer Care.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Advanced Video Customer Care Techniques
• Mastering Video Conferencing Platforms (Zoom, Teams, etc.)
• Handling Difficult Customer Interactions via Video
• Effective Communication & Active Listening in Video Interactions
• Troubleshooting Technical Issues During Video Support
• Screen Sharing & Remote Control Best Practices for Video Support
• Building Rapport and Trust in Virtual Environments
• Video Customer Care Software and Tools
• Compliance and Security in Video Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Role Description
Video Customer Care Specialist Provides exceptional customer service via video calls, resolving issues and building relationships. High demand for empathy and technical proficiency.
Remote Video Support Agent (Advanced) Handles complex technical issues through video interactions, requiring advanced troubleshooting skills and problem-solving abilities. Excellent communication skills are essential.
Senior Video Customer Care Manager Leads and mentors a team of video customer care agents, optimizing processes and ensuring high-quality service delivery. Strong leadership and analytical skills are vital.

Key facts about Advanced Skill Certificate in Video Customer Care

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An Advanced Skill Certificate in Video Customer Care equips participants with the advanced skills needed to excel in this rapidly growing field. This intensive program focuses on leveraging video technology to enhance customer interactions, resulting in improved satisfaction and loyalty.


Learning outcomes include mastering video conferencing tools, implementing effective video communication strategies, and handling diverse customer inquiries through video channels. You’ll also gain proficiency in troubleshooting technical issues related to video support and learn best practices for maintaining a professional online presence.


The duration of the certificate program is typically flexible and adaptable to the individual’s learning pace. Self-paced online options are usually available, alongside instructor-led courses. The program is designed to be completed efficiently, allowing professionals to quickly upskill and enhance their career prospects.


This certification is highly relevant to various industries, including tech support, e-commerce, customer service, and even healthcare. The increasing demand for remote support and personalized customer experiences makes the skills gained through this Advanced Skill Certificate in Video Customer Care highly sought after. The program integrates practical applications of video interaction best practices, enhancing your employability and value to potential employers.


Graduates develop expertise in customer relationship management (CRM) through video interactions, virtual agent support, and live chat video integration. They are prepared for a range of roles including Video Customer Support Agent, Remote Technical Support Specialist, and Online Customer Service Representative.

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Why this course?

Advanced Skill Certificates in Video Customer Care are increasingly significant in today's UK market. The rise of video interaction in customer service reflects a broader trend towards digital communication. According to a recent study (hypothetical data for illustration), 70% of UK businesses now utilize video support, a figure projected to reach 85% within the next two years. This escalating demand creates substantial opportunities for professionals possessing advanced video customer care skills.

Year Percentage of UK Businesses
2023 70%
2024 (Projected) 85%

These video customer care skills, such as proficient use of video conferencing platforms and effective communication techniques, are highly sought after. An Advanced Skill Certificate provides a competitive edge, demonstrating competency and commitment to excellence in this rapidly evolving field. Individuals with these credentials are well-positioned to thrive in a market where excellent customer service, delivered via innovative channels, is paramount.

Who should enrol in Advanced Skill Certificate in Video Customer Care?

Ideal Candidate Profile for the Advanced Skill Certificate in Video Customer Care Description
Customer Service Representatives Seeking to enhance their video communication and problem-solving skills for improved customer interactions and retention. Many UK customer service roles now incorporate video interactions, making this certification highly valuable.
Team Leaders & Supervisors Looking to upskill their teams in delivering exceptional video customer care. With over 80% of UK businesses using video conferencing (hypothetical statistic, adjust as needed), mastering video support is crucial for leadership.
Tech-Savvy Individuals Interested in a career transition into the thriving field of video-based customer support. The UK’s digital economy is booming, creating increasing demand for skilled video customer care professionals.
Ambitious Professionals Aiming to stand out in a competitive job market with a highly sought-after skillset. This certificate improves employability and provides a competitive edge in securing higher-paying roles.