Advanced Skill Certificate in Social Media Customer Relationship Management

Saturday, 04 October 2025 13:50:41

International applicants and their qualifications are accepted

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Overview

Overview

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Social Media Customer Relationship Management (CRM) is crucial for modern businesses. This Advanced Skill Certificate teaches you to expertly manage customer interactions across platforms.


Learn advanced social listening techniques and strategies for effective brand monitoring.


Master crisis communication and build strong customer loyalty using social media.


This program is ideal for marketing professionals, customer service representatives, and entrepreneurs seeking to improve their social media CRM skills.


Gain a competitive edge with practical, industry-relevant social media marketing knowledge.


Enroll now and transform your social media strategy into a powerful customer relationship engine. Explore the course details today!

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Social Media Customer Relationship Management (CRM) skills are in high demand! Our Advanced Skill Certificate equips you with expert-level strategies for managing online brand reputation and building thriving customer communities. Learn to leverage social listening tools and advanced analytics for data-driven decision-making. Boost your career prospects in digital marketing, customer service, or social media management. This practical, hands-on course features real-world case studies and industry best practices, ensuring you're job-ready with in-demand Social Media CRM expertise. Gain a competitive edge and unlock exciting career opportunities today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social Media Listening & Monitoring for CRM
• Advanced Social Media Analytics & Reporting
• Social Media Crisis Communication & Management
• Customer Segmentation & Targeted Engagement on Social Media
• Building & Leveraging Social Media Communities for CRM
• Social Media Advertising for Customer Acquisition & Retention
• Integrating Social CRM with other Customer Service Channels
• Social Media Customer Journey Mapping & Optimization
• Measuring ROI of Social Media CRM Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role Description
Social Media Manager (Customer Relations Focus) Oversees all social media customer interactions, develops strategies for boosting engagement, and manages community building. High demand in UK's digital marketing sector.
Community Manager (Social Media CRM) Builds and cultivates online communities, actively manages customer feedback and resolves issues across various social platforms. Essential for brands with strong social presence.
Social Media Customer Service Specialist Provides immediate and effective customer support via social media channels. Focus on problem-solving and delivering exceptional customer experience. Rapidly growing role.
Digital Marketing Executive (Social CRM) Develops and implements social media strategies with a strong emphasis on customer relationship management, analyzing performance and optimizing campaigns. In-demand across numerous industries.

Key facts about Advanced Skill Certificate in Social Media Customer Relationship Management

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An Advanced Skill Certificate in Social Media Customer Relationship Management (CRM) equips you with the advanced strategies and tools to manage and enhance customer interactions across various social media platforms. This program focuses on building strong customer relationships, leading to increased loyalty and positive brand advocacy.


Learning outcomes include mastering social listening techniques for proactive issue identification, developing engaging content strategies that foster customer dialogue, and effectively handling negative feedback and online crises. You will also gain proficiency in utilizing social media analytics dashboards to measure CRM performance and refine your strategies. The program covers CRM software integration, enabling efficient workflow management across communication channels.


The duration of this certificate program is typically flexible, ranging from a few weeks to several months, depending on the intensity and delivery format chosen (online, in-person, or blended learning). Many programs allow self-paced learning to accommodate varying schedules.


This certificate holds significant industry relevance in today's digital landscape. Businesses across all sectors rely heavily on social media for customer service and engagement. Graduates with an Advanced Skill Certificate in Social Media Customer Relationship Management are highly sought after, possessing in-demand skills for roles such as Social Media Manager, Community Manager, or Customer Success Specialist. This qualification demonstrates a practical understanding of digital marketing principles and online communication, improving job prospects and career advancement opportunities within the rapidly evolving field of social media and digital customer service.


The program enhances your proficiency in tools like Hootsuite or Sprout Social, crucial for effective social media CRM. Understanding customer journey mapping and the principles of excellent customer service, regardless of the channel used, is paramount. Ultimately, this certificate provides a significant competitive advantage in the job market.

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Why this course?

An Advanced Skill Certificate in Social Media Customer Relationship Management (CRM) is increasingly significant in today's UK market. With over 80% of UK businesses using social media for customer interaction, according to a recent survey (Source needed for accurate statistic), mastering social CRM skills is crucial for career advancement. This certificate demonstrates proficiency in vital areas like social listening, community management, and crisis communication—all essential for maintaining positive brand reputation and driving customer loyalty.

The demand for skilled social media CRM professionals is booming, mirroring the rapid growth of e-commerce and digital engagement in the UK. A report by [Source needed for accurate statistic] suggests that the number of social media jobs in the UK is projected to increase by 25% in the next three years.

Skill Demand (%)
Social Listening 90
Community Management 85
Crisis Communication 75

Who should enrol in Advanced Skill Certificate in Social Media Customer Relationship Management?

Ideal Candidate Profile Key Skills & Experience
An Advanced Skill Certificate in Social Media Customer Relationship Management (CRM) is perfect for marketing professionals, social media managers, and customer service representatives already possessing a foundation in social media. With over 45 million UK adults using social media daily (source needed), mastering effective social media CRM is crucial. Proven experience in social media management, including content creation and community engagement. Familiarity with social listening tools and analytics platforms. Excellent communication and customer service skills. A proactive approach to problem-solving and conflict resolution.
This certificate will also benefit entrepreneurs and small business owners looking to improve customer interaction and build brand loyalty online. Many SMEs in the UK struggle with effective social media customer service; this course equips you to excel. Understanding of various social media platforms and their specific audience demographics. Ability to develop and implement effective social media strategies. Experience using CRM software (desirable). Confidence using social media analytics to improve performance.