Advanced Skill Certificate in Business Phone Etiquette

Tuesday, 02 September 2025 00:37:06

International applicants and their qualifications are accepted

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Overview

Overview

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Business Phone Etiquette is crucial for professional success. This Advanced Skill Certificate program enhances your communication skills.


Master professional phone calls, voicemail messages, and conference calls. Learn effective communication strategies and conflict resolution techniques.


Ideal for customer service representatives, sales professionals, and administrative staff. The program covers advanced techniques in active listening and clear articulation. Improve your professional image and efficiency through refined business phone etiquette.


Enroll today and transform your phone interactions. Discover how better phone etiquette boosts your career!

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Business Phone Etiquette mastery is key to career advancement. This Advanced Skill Certificate program transforms your phone skills, enhancing professional communication and building strong client relationships. Learn advanced techniques in handling difficult calls, managing multiple lines, and utilizing voicemail etiquette effectively. Boost your confidence and job prospects with this valuable certification. Improve your communication skills and project a polished image. Secure your professional success with our comprehensive, practical Business Phone Etiquette training.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Mastering Professional Phone Greetings and Introductions
• Handling Incoming Calls with Confidence and Efficiency (includes call screening and transferring)
• Advanced Call Handling Techniques: Addressing Difficult Calls and Complaints
• Business Phone Etiquette: Email and Voicemail Management
• Utilizing Technology for Enhanced Communication (includes voicemail systems, CRM integration)
• Building Rapport and Maintaining Professionalism on the Phone
• Active Listening and Verbal Communication Skills
• Professional Phone Conversations: Closing Calls Effectively
• Understanding and Adhering to Company Protocols (includes call recording policies)
• Business Phone Etiquette: Cross-Cultural Communication

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Business Phone Etiquette Skills) Description
Receptionist/Administrator (Advanced Phone Skills) Manages high-volume calls, schedules appointments, and provides exceptional customer service using advanced phone techniques. High demand, entry-level.
Client Services Manager (Professional Phone Etiquette) Builds and maintains strong client relationships through impeccable communication, including phone interactions. Requires strong problem-solving and advanced phone etiquette.
Executive Assistant (Expert Phone Handling) Provides high-level administrative support to executives, handling confidential calls and complex scheduling with expert phone etiquette. High salary potential.
Customer Support Specialist (Advanced Communication Skills) Resolves customer inquiries and complaints via phone, demonstrating advanced communication skills and business phone etiquette. Growing demand.
Sales Representative (Effective Phone Sales) Generates leads and closes sales through effective phone communication and persuasive phone sales techniques. Commission-based with high earning potential.

Key facts about Advanced Skill Certificate in Business Phone Etiquette

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An Advanced Skill Certificate in Business Phone Etiquette equips professionals with the advanced communication skills necessary to excel in today's competitive business environment. This program focuses on building confidence and proficiency in handling various phone calls, from initial contact to complex negotiations.


Learning outcomes include mastering professional phone demeanor, effective call handling techniques, efficient call management strategies, and advanced techniques for conflict resolution over the phone. Participants will also learn about adapting their communication style to different audiences and cultural contexts. Active listening and concise verbal communication are key components of the curriculum.


The program duration typically ranges from one to three days, depending on the chosen intensity and depth of the training. The flexible format allows professionals to easily integrate this crucial skill enhancement into their busy schedules. The curriculum includes practical exercises, role-playing scenarios, and personalized feedback to ensure effective learning and skill retention.


This certificate holds significant industry relevance across numerous sectors. Effective business phone etiquette is vital for customer service representatives, sales professionals, administrative staff, and executives alike. Improving phone skills directly translates to enhanced customer satisfaction, increased sales conversions, and a more positive professional image. This certification demonstrates a commitment to professional development and can significantly enhance your career prospects.


The Advanced Skill Certificate in Business Phone Etiquette provides a valuable investment in professional development, offering practical and immediately applicable skills that directly contribute to a positive and productive work environment. It boosts overall professional competency and improves communication efficiency.

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Why this course?

Advanced Skill Certificate in Business Phone Etiquette is increasingly significant in today's UK market. Effective communication is crucial, and phone etiquette plays a vital role in building strong professional relationships. A recent study showed that 80% of UK businesses value strong communication skills above technical expertise. This highlights the growing demand for professionals possessing excellent phone manners.

Skill Importance (%)
Phone Etiquette 80
Technical Skills 70
Problem Solving 65

Furthermore, a survey by the CIPD (Chartered Institute of Personnel and Development) suggests that improved communication skills, including proficient phone etiquette, are among the top priorities for UK employers seeking to enhance productivity and customer satisfaction. This certificate demonstrates a commitment to professional development and provides a competitive edge in a demanding job market. Business phone etiquette training is a valuable investment for anyone seeking career advancement.

Who should enrol in Advanced Skill Certificate in Business Phone Etiquette?

Ideal Audience for an Advanced Skill Certificate in Business Phone Etiquette Description UK Relevance
Professionals seeking career advancement Individuals aiming for promotions or seeking new roles where strong communication is crucial. Master professional phone techniques for impactful conversations and build rapport. Improve call handling skills and leave a positive lasting impression. With UK unemployment fluctuating, enhancing professional skills is key to career progression.
Customer service representatives Enhance your customer service skills by transforming call interactions into positive experiences. Develop advanced techniques to handle difficult customers and maintain professionalism, increasing customer satisfaction and loyalty. The UK customer service sector is vast, with a high demand for excellent phone etiquette.
Team leaders and managers Refine your communication style and train your team to deliver exceptional service via phone. Boost team performance, and improve communication strategies to achieve business goals, showcasing strong leadership skills. Effective management in the UK relies heavily on clear and efficient communication, improving employee performance and reducing conflict.
Entrepreneurs and small business owners Project a professional image to clients and build strong business relationships. Learn advanced techniques to make every call count, leading to increased sales and positive brand perception. The majority of UK businesses are SMEs, where every interaction matters to build trust and success.