Advanced Certificate in Twitter Customer Engagement

Friday, 26 September 2025 13:19:37

International applicants and their qualifications are accepted

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Overview

Overview

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Advanced Certificate in Twitter Customer Engagement equips you with advanced skills for social media management and customer service. This program focuses on leveraging Twitter for effective brand building and customer relationship management (CRM).


Learn to master Twitter analytics, crisis communication, and social listening. The program is designed for marketing professionals, customer service agents, and entrepreneurs seeking to improve their Twitter presence and engagement.


Gain a competitive edge with our practical, results-oriented Twitter Customer Engagement training. Become a Twitter expert. Enroll today and elevate your social media marketing strategy!

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Master Twitter customer engagement with our Advanced Certificate program! This intensive course equips you with social media marketing strategies and best practices for building brand loyalty and driving sales on Twitter. Learn to manage crises, analyze data, and create engaging content. Gain in-depth knowledge of Twitter analytics and advertising. Boost your career prospects in digital marketing, social media management, or customer service. Our unique, hands-on approach and industry-expert instructors guarantee a rewarding learning experience and a competitive edge. Become a Twitter customer engagement expert today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Twitter's Customer Engagement Ecosystem
• Crafting Compelling Tweets & Content Strategy for Engagement
• Mastering Twitter Analytics & Measurement (including ROI)
• Proactive & Reactive Customer Service on Twitter
• Crisis Communication Management on Twitter
• Building a Strong Twitter Community (Social Listening & Engagement)
• Leveraging Twitter Ads for Customer Engagement
• Advanced Twitter Customer Service Techniques & Best Practices
• Legal & Ethical Considerations in Twitter Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Manager (Twitter Specialist) Develops and executes Twitter strategies, manages community engagement, and analyzes campaign performance. High demand for advanced Twitter skills.
Digital Marketing Specialist (Twitter Ads) Manages paid Twitter advertising campaigns, optimizes ad spend, and reports on campaign ROI. Requires expertise in Twitter's advertising platform.
Customer Service Representative (Twitter Support) Provides excellent customer support via Twitter, resolves customer issues, and manages brand reputation. Requires strong communication and problem-solving skills.
Community Manager (Twitter Engagement) Builds and fosters a thriving online community on Twitter, engages with followers, and manages brand advocates. Excellent communication skills are essential.

Key facts about Advanced Certificate in Twitter Customer Engagement

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The Advanced Certificate in Twitter Customer Engagement equips participants with the skills to manage and leverage Twitter for exceptional customer service. This program focuses on developing strategies for effective communication, proactive engagement, and crisis management on the platform.


Learning outcomes include mastering best practices for Twitter customer service, understanding social listening techniques for identifying and addressing customer concerns, and developing strategies to build strong customer relationships through Twitter. Participants will learn to effectively utilize Twitter analytics for performance measurement and optimization. This involves practical exercises and case studies using real-world examples.


The duration of the Advanced Certificate in Twitter Customer Engagement typically ranges from four to six weeks, depending on the chosen learning pathway and intensity. This intensive program provides a flexible online learning experience, designed to fit busy schedules.


This certificate holds significant industry relevance. In today's digital landscape, effective social media management, particularly on platforms like Twitter, is crucial for businesses of all sizes. Graduates are well-positioned for roles in social media management, customer service, and digital marketing. The skills learned are directly applicable to improving customer satisfaction and brand reputation. This makes the certificate a valuable asset in a competitive job market.


The program’s emphasis on social media marketing and analytics ensures graduates possess the complete skill set to excel in various social media roles, significantly enhancing their career prospects.


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Why this course?

An Advanced Certificate in Twitter Customer Engagement is increasingly significant in today's UK market. Businesses are recognizing the power of Twitter for customer service and brand building. According to a recent study, over 75% of UK consumers expect businesses to respond to their Tweets within 24 hours. This highlights the urgent need for professionals skilled in effective Twitter customer engagement strategies. The certificate equips individuals with the knowledge to leverage Twitter's features to improve response times, manage complaints, and enhance customer satisfaction. Furthermore, with over 45 million active Twitter users in the UK, mastering this platform is crucial for reaching a vast audience and building strong customer relationships.

Statistic Value
Percentage of UK Consumers Expecting Response within 24 Hours 75%
Active Twitter Users in the UK (Millions) 45

Who should enrol in Advanced Certificate in Twitter Customer Engagement?

Ideal Audience for the Advanced Certificate in Twitter Customer Engagement Description
Social Media Managers Professionals responsible for a brand's Twitter presence (over 40 million UK adults use social media daily) seeking to enhance their customer engagement skills and strategies. They need advanced training in community management and crisis communication.
Customer Service Representatives Individuals interacting directly with customers via Twitter who want to improve response times, build stronger customer relationships, and master advanced Twitter analytics. They'll benefit from learning advanced techniques for handling complaints effectively.
Marketing Professionals Marketers focused on leveraging Twitter for effective campaigns and brand building. They require expert knowledge of best practices for targeted advertising and achieving higher engagement rates on the platform. (UK businesses increasingly rely on social media marketing).
Entrepreneurs & Small Business Owners Those seeking to improve their customer service and build brand loyalty via Twitter, utilising advanced features and strategies to maximize return on investment.