Advanced Certificate in Social Media Crisis Management Basics

Sunday, 05 October 2025 15:07:13

International applicants and their qualifications are accepted

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Overview

Overview

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Social Media Crisis Management is crucial in today's digital world. This Advanced Certificate in Social Media Crisis Management Basics equips you with essential skills.


Learn to mitigate reputational damage and protect your brand image during online crises.


This course is ideal for communication professionals, marketing managers, and anyone responsible for online brand reputation. You'll develop strategies for crisis communication planning, social listening, and rapid response.


Master techniques for engaging with stakeholders during a crisis using best practices and relevant case studies. Understand how to use social media analytics to track sentiment.


Enroll now and learn to effectively navigate social media crises. Secure your brand's future. Explore the program details today!

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Social Media Crisis Management: Master the art of navigating online reputational threats with our Advanced Certificate in Social Media Crisis Management Basics. Gain practical skills in mitigating online crises, protecting brand image, and engaging with stakeholders effectively. This intensive course provides hands-on training in crisis communication strategies, social listening, and reputation management tools. Boost your career prospects as a PR professional, digital marketing specialist, or social media manager, securing high-demand jobs in today's digital landscape. Learn best practices and develop a strategic framework to manage any online emergency. Develop a powerful communication plan.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Social Media Landscapes & Trends
• Identifying & Assessing Social Media Crises (early warning signs, risk assessment)
• Crisis Communication Strategies & Best Practices
• Social Media Monitoring & Listening Tools (keyword searches, sentiment analysis)
• Developing a Social Media Crisis Communication Plan (pre-crisis planning, templates)
• Responding to Negative Comments & Online Attacks (engagement strategies, de-escalation techniques)
• Managing Reputation & Brand Image During a Crisis (damage control, restorative justice)
• Legal & Ethical Considerations in Social Media Crisis Management
• Post-Crisis Review & Analysis (lessons learned, improvement strategies)
• Measuring the Effectiveness of Crisis Response (metrics, reporting)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

UK Social Media Crisis Management: Job Market Insights

Role Description
Social Media Manager (Crisis Management) Develops and implements proactive and reactive strategies for social media crisis management. Prioritizes reputation management and stakeholder communication.
Communications Specialist (Digital Crisis) Manages the flow of information during a crisis, ensuring consistent messaging across all digital platforms. Expert in media relations and public perception.
Digital PR & Crisis Consultant Provides strategic guidance and tactical support to organizations during social media crises. Focuses on damage control and reputation recovery.
Community Manager (Crisis Response) Engages directly with online communities during a crisis, addressing concerns and mitigating negative sentiment. Requires exceptional communication and empathy skills.

Key facts about Advanced Certificate in Social Media Crisis Management Basics

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This Advanced Certificate in Social Media Crisis Management Basics equips participants with the essential skills to navigate and mitigate online reputational threats. The program focuses on practical application, providing a strong foundation for professionals across various sectors.


Learning outcomes include mastering proactive strategies for social listening, developing effective crisis communication plans, and understanding the legal and ethical considerations of social media during a crisis. You'll learn to identify, assess, and respond to online crises, honing your skills in reputation management and stakeholder engagement.


The course duration is typically flexible, designed to accommodate busy professionals. The program often incorporates self-paced modules, live webinars, and interactive exercises, allowing for a personalized learning experience. Contact us for specific details on the current program schedule and duration.


In today's interconnected world, effective social media crisis management is paramount for any organization. This certificate holds significant industry relevance, enhancing your value as a strategic communicator and risk manager. It's beneficial for PR professionals, marketing managers, and anyone responsible for an organization's online reputation, providing skills highly sought after in various industries, including but not limited to public relations, marketing communications, and corporate communications.


The program integrates case studies of real-world social media crises, providing practical insights into best practices and strategies for successful crisis resolution. Successful completion demonstrates a commitment to professional development and competence in social media crisis management.

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Why this course?

An Advanced Certificate in Social Media Crisis Management Basics is increasingly significant in today's UK market. The rapid spread of misinformation and the 24/7 nature of social media demand robust crisis communication strategies. According to a recent Ofcom report, 70% of UK adults use social media, making it a crucial channel for both reputation management and damage control. This means organisations must be prepared to handle social media crises effectively to mitigate reputational harm.

A lack of preparedness can have serious consequences. A study by the Institute for Public Relations (IPR) found that 60% of businesses experience a social media crisis each year, highlighting the urgent need for professionals equipped to navigate these challenges. This certificate equips individuals with the skills and knowledge to develop proactive strategies, respond to escalating situations effectively, and restore brand trust. The program provides practical training in real-time monitoring, stakeholder engagement, and content development—all crucial elements of contemporary crisis communication.

Social Media Platform UK User Percentage
Facebook 40%
Twitter 25%
Instagram 35%

Who should enrol in Advanced Certificate in Social Media Crisis Management Basics?

Ideal Audience for the Advanced Certificate in Social Media Crisis Management Basics UK Relevance
Marketing, PR, and communications professionals needing to master social media risk assessment and response. This course is perfect for those who need to develop a strong understanding of reputation management. Over 80% of UK businesses use social media, highlighting the potential for both positive brand building and negative crises.
Business owners and entrepreneurs seeking proactive strategies to mitigate online reputation damage and effectively manage social listening. Small and medium-sized enterprises (SMEs) make up the vast majority of UK businesses and are particularly vulnerable to negative online reviews and social media attacks.
Customer service teams striving to improve responsiveness during online conflicts and enhance their crisis communication skills. This involves learning to handle online complaints and negative feedback effectively. The UK's growing online consumer base demands rapid and effective responses to customer concerns expressed on social media platforms.
Individuals aiming to upskill in crisis communication, potentially for career advancement or to contribute to a company's risk mitigation strategy. The UK job market increasingly demands individuals with expertise in digital communication and risk management.