Level 2 Diploma in Customer Service

Friday, 29 August 2025 01:26:20

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Diploma in Customer Service is designed to equip individuals with essential skills for delivering exceptional customer experiences. This qualification is ideal for aspiring customer service professionals seeking to enhance their communication, problem-solving, and relationship-building abilities. Through practical training and theoretical knowledge, learners will develop a deep understanding of customer needs and how to exceed expectations. By completing this diploma, you will be well-prepared to excel in various customer-facing roles and make a positive impact on customer satisfaction. Take the first step towards a rewarding career in customer service today!

Level 2 Diploma in Customer Service is your gateway to a rewarding career in the dynamic world of customer relations. This comprehensive course equips you with essential skills to excel in various industries, from retail to hospitality. Gain practical knowledge in handling customer inquiries, resolving complaints, and building lasting relationships. With a focus on communication and problem-solving, you'll stand out in the competitive job market. Unlock exciting career prospects as a customer service representative, client advisor, or guest relations manager. Elevate your professional profile with this accredited qualification and embark on a fulfilling journey in customer service.

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

  • • Communicate using customer service language and tone
  • • Understand the principles of customer service
  • • Resolve customer service problems
  • • Develop customer relationships
  • • Promote additional products and services to customers
  • • Process customer service information
  • • Deliver customer service to challenging customers
  • • Monitor and solve customer service problems
  • • Organize and deliver customer service
  • • Use social media to engage with customers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is designed to provide learners with the skills and knowledge needed to deliver excellent customer service. The main learning outcomes include understanding customer service principles, communicating effectively with customers, resolving customer problems, and promoting products and services.

This diploma typically takes around 12 months to complete, although the duration may vary depending on the learning provider and study mode. Learners will cover a range of topics such as customer service delivery, handling customer queries, building relationships with customers, and managing customer feedback.

The Level 2 Diploma in Customer Service is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Graduates of this program can pursue various roles such as customer service representative, customer service advisor, and customer service coordinator. The skills acquired are transferable and can be applied to different customer-facing roles.

Why this course?

Year Number of Customer Service Jobs
2018 1.9 million
2019 2.1 million
2020 2.3 million
The Level 2 Diploma in Customer Service plays a crucial role in today's market, especially in the UK where the number of customer service jobs has been steadily increasing. According to statistics, the number of customer service jobs in the UK has risen from 1.9 million in 2018 to 2.3 million in 2020. This growth highlights the high demand for skilled customer service professionals in various industries. By obtaining a Level 2 Diploma in Customer Service, individuals can enhance their knowledge and skills in areas such as communication, problem-solving, and customer relationship management. This qualification not only equips learners with the necessary expertise to excel in customer service roles but also makes them more competitive in the job market. Overall, the Level 2 Diploma in Customer Service is highly relevant in today's market, offering individuals the opportunity to pursue rewarding careers in a growing industry.

Who should enrol in Level 2 Diploma in Customer Service?

Ideal Audience
Individuals seeking to enhance their customer service skills and advance their career in the service industry.
Professionals looking to improve customer satisfaction rates and increase business revenue.
Employees aiming to progress to supervisory or managerial roles within customer service departments.
UK-specific statistics show that 78% of customers expect consistent service across all channels, highlighting the importance of well-trained customer service staff.

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