Level 2 Certificate in Principles of Customer Service

Friday, 29 August 2025 03:16:20

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Certificate in Principles of Customer Service is designed for individuals seeking to enhance their customer service skills. This course covers customer service principles, communication techniques, and problem-solving strategies. Ideal for entry-level employees or those looking to advance in their careers, this certificate provides a solid foundation in delivering exceptional customer experiences. Gain valuable insights into customer expectations and learn how to handle various situations effectively. Take the next step in your career and enroll in the Level 2 Certificate in Principles of Customer Service today!

Level 2 Certificate in Principles of Customer Service is your gateway to a successful career in the dynamic world of customer service. This comprehensive course equips you with essential skills to excel in various customer-facing roles. Learn to communicate effectively, resolve conflicts, and deliver exceptional service. Gain a competitive edge in the job market and unlock opportunities for career advancement. With a recognized qualification, you can pursue roles in retail, hospitality, and more. Invest in your future today and stand out as a customer service expert with this industry-relevant certification.

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

  • • Understand the principles of customer service and how they impact business
  • • Understand how customer needs and expectations are formed
  • • Understand the different communication methods used in customer service
  • • Understand how to handle customer complaints and feedback effectively
  • • Understand the importance of teamwork in delivering excellent customer service
  • • Understand the importance of product knowledge in providing good customer service
  • • Understand the legal and ethical requirements when dealing with customers
  • • Understand the impact of customer service on the reputation of a business
  • • Understand the importance of building and maintaining customer relationships
  • • Understand the role of technology in customer service delivery

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Certificate in Principles of Customer Service

The Level 2 Certificate in Principles of Customer Service is designed to provide learners with a comprehensive understanding of customer service principles and practices. By the end of the course, students will be able to demonstrate effective communication skills, understand customer needs and expectations, and handle customer complaints and feedback professionally.

This qualification typically takes around 12 weeks to complete, with part-time study options available for those with other commitments. The course is delivered through a combination of online learning materials, assessments, and practical tasks to ensure learners develop the necessary skills and knowledge required in a customer service role.

The Level 2 Certificate in Principles of Customer Service is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Employers value candidates with strong customer service skills, making this qualification a valuable asset for anyone looking to pursue a career in customer-facing roles.

Why this course?

Year Number of Customer Service Jobs in the UK
2018 1.8 million
2019 1.9 million
2020 2.1 million
The Level 2 Certificate in Principles of Customer Service is highly significant in today's market, especially in the UK where the number of customer service jobs has been steadily increasing. According to UK-specific statistics, the number of customer service jobs in the UK has risen from 1.8 million in 2018 to 2.1 million in 2020. This trend highlights the growing demand for skilled customer service professionals in the UK job market. By obtaining the Level 2 Certificate in Principles of Customer Service, individuals can enhance their knowledge and skills in providing excellent customer service, which is essential for businesses to thrive in a competitive market. This qualification equips learners with the necessary expertise to effectively engage with customers, resolve issues, and build strong relationships, ultimately leading to increased customer satisfaction and loyalty. In today's dynamic business environment, having a solid foundation in customer service principles is crucial for career advancement and success.

Who should enrol in Level 2 Certificate in Principles of Customer Service?

Ideal Audience for Level 2 Certificate in Principles of Customer Service
- Individuals looking to enhance their customer service skills
- Employees seeking career advancement in customer-facing roles
- Job seekers aiming to stand out in the competitive UK job market
- Professionals wanting to improve customer satisfaction rates

Insights

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